Vertex Billing Solutions Information

We take a strategic approach to Knowledge Management. Being pioneers in managing offshore service delivery, we aim to "attrition proof" our client processes. Apart from cross training and maintaining a stream of trained resources as backup, we leverage technology. Our Procedure Manuals are created with this in mind and are highly detailed to ensure that every step is documented in sufficient detail. The manuals are mix of both the application navigation steps and the logic applied to make decisions. We break down any process to the lowest degree of complexity, enabling minimum lead time in the case of replacement. Vertex Billing Solutions has meticulous processes to on board and train our delivery team. Vertex Billing Solutions ensures that competent people are recruited, trained and certified before deploying them to their specific roles. Vertex Billing Solutions's service delivery team is a right mix of professionals who offer value-based services to our clients. We conduct internal evaluation and assessments before deploying our team members to production. Deployed members undertake periodic refreshers and re-certifications to stay abreast of the latest updates. They have access to numerous subject matter experts who periodically interact with process teams to understand knowledge gaps and prepare re-training/refresher content as required. We also undertake trend analysis which is prepared on audit findings and refresher trainings are provided if found necessary.