2004 -2013 Call Center Supervisor-Back Office Operations @
1996 -2003 Call Center Shift Supervisor @ Delias
Veronica Knox Education
Western Governors University
Bachelor's Degree (Business Administration, Management and Operations)
2013-2015
Seminole Community College 2012-2012
Valencia Community College
Associate of Science (A.S.) (Criminal Justice and Corrections)
2008-2011
Veronica Knox Skills
Call Center
Customer Service
Customer Satisfaction
Customer Experience
New Hire Training
Supervisory Experience
Telephone Skills
Outlook
Microsoft Excel
Data Entry
Microsoft Office
Microsoft Word
Customer Retention
Team Leadership
PowerPoint
Call Centers
IEX Total View
Workforce Management
Configuration Management
ImageNow
Customer Insight
UPS Shipping
Human Resources
Payroll
Management
Credit
Banking
General Ledger
Fraud Claims
Debit Cards
Credit Cards
Loan Origination
Home Equity Loans
Home Equity Lines of Credit
Internet Troubleshooting
Cash Management
Access Database
Forecasting
Accounting
Process Improvement
Leadership
Sales
Analysis
Financial Services
Retail Banking
Time Management
Coaching
Team Building
Strategic Planning
Teamwork
Veronica Knox Summary
Veronica Knox, based in Orlando, FL, US, is currently a Centralized Processing Specialist Lending at Partners Federal Credit Union. Veronica Knox brings experience from previous roles at Partners Federal Credit Union, Popular Community Bank and Delias. Veronica Knox holds a 2013 - 2015 Bachelor's Degree in Business Administration, Management and Operations @ Western Governors University. With a robust skill set that includes Call Center, Customer Service, Customer Satisfaction, Customer Experience, New Hire Training and more. Veronica Knox has 1 emails and 1 mobile phone numbers on RocketReach.
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