Veronica Chan Email
Manager, Customer Support @ Flexar
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Veronica Chan Location
- Singapore
Veronica Chan Work
- Manager, Customer Support @ (October 2024 - Present)
- Customer Service Team Lead @ (July 2022 - August 2024)
- Sales Manager @ Tipoo (SG) Holding (April 2021 - May 2024)
- Sales Manager @ (March 2020 - April 2021)
- Account Specialist @ Connell Bros. (Singapore) (February 2017 - March 2020)
- Customer Service Supervisor @ (March 2016 - February 2017)
- Customer Care Manager @ (February 2015 - December 2015)
- Supply Planner @ (September 2014 - January 2015)
- Customer Service Specialist @ (September 2012 - August 2014)
- SAP Consultant @ ERP21 (June 2010 - June 2011)
- Customer Service Representative @ (August 2008 - April 2010)
- Order Fulfilment Coordinator @ (January 2007 - May 2008)
- Logistics Executive @ Elite International Logistics Singapore Pte Ltd (October 2004 - December 2006)
Veronica Chan Education
- Northumbria University
2nd Upper Class Honors (Logistics and Supply Chain Management)
2004-2005 - Northumbria University
Bachelor of Arts (Logistics, Materials, and Supply Chain Management)
Veronica Chan Skills
- AI Bot Management
- AI Chatbots / Zendesk
- AI for Customer Service
- Account Management
- Artificial Intelligence (AI)
- Automation
- Business Operations
- Call Center Administration
- Call Center Development
- Call center start-up
- Coaching
- Cross-functional Collaborations
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Data Governance
- Demand Forecasting
- Distribution Logistics
- E-Commerce
- Fulfillment Management
- Generative AI
- Generative AI Tools
- Global Cross-Functional Team Leadership
- Global Logistics
- Import/Export Operations
- Incoterms
- International Logistics
- Inventory Forecasting
- Inventory Planning
- KPI Reporting
- Letter of Credits and Customs Clearance
- Letters of Credit
- Microsoft Power BI
- Microsoft PowerPoint
- Negotiation
- Net Promoter Score
- New Business Development
- Order Fulfillment
- Order Management
- Order to Cash
- Performance Improvement
- Performance Management
- Pre-sales
- Process Optimization (Manufacturing)
- Product Launch
- Python (Programming Language)
- Quotations
- Root Cause Analysis
- SAP Sales & Distribution
- Sales
- Sales Management
- Supply Chain Management
- Supply Management
- Support Management
- Tableau
- Team Leadership
- Vendor Management
- Zendesk
- Zendesk IT AI Masterclass
Veronica Chan Summary
- Veronica Chan, based in Singapore, is currently a Manager, Customer Support at Flexar (formerly BlueSG). Veronica Chan brings experience from previous roles at Neuron Mobility, Tipoo (SG) Holding, GUUD Company and Connell Bros. (Singapore). Veronica Chan holds a 2004 - 2005 2nd Upper Class Honors in Logistics and Supply Chain Management @ Northumbria University. With a robust skill set that includes AI Bot Management, AI Chatbots / Zendesk, AI for Customer Service, Account Management, Artificial Intelligence (AI) and more. Veronica Chan has 1 emails on RocketReach.
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