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Veronica Armstrong Location
Scottsdale, AZ, US
Veronica Armstrong Work
2024 -now Operations Consultant and CX Solutions Guru @
2022 -now Operations Consultant and Fractional COO @ Lapé Farms
2017 -now Founder @
2021 -2022 Vice President - Contact Center Strategy and Operations @
2014 -2021 Director - Central Reservations Contact Center Operations @
2013 -2014 Vice President Contact Center Operations @
2010 -2013 Inside Sales - National Director of Customer Acquistion @
2006 -2010 Customer Service - Line Manager @
2004 -2006 Business Operations - Owner and Chief Operations Officer @ Scentual Fragrance
1997 -2005 Vice President Contact Center Operations @
Veronica Armstrong Education
Arizona State University, W. P. Carey School of Business
Executive Master of Business Administration (M.B.A.) (Economics Club)
Binghamton University
Bachelor of Arts (B.A.) (Economics Club)
Veronica Armstrong Skills
Entrepreneurship
Contact Center Technology
Contact Center Optimization
Contact Center Consulting
Disruptive Technologies
Sourcing
Customer Experience
Customer Success
Customer Relationship Management (CRM)
Stakeholder Engagement
Risk Management
Cost Reduction
Cost Management
Operational Excellence
Market Analysis
Business Growth Strategies
Business
Executive Management
Consulting
P&L Management
Presentation Skills
People Development
Interpersonal Skills
People Management
Mentoring
Relationship Building
Organizational Development
Business Process Improvement
Customer Satisfaction
Contact Center Management
Strategic Thinking
Strategic Leadership
Contact Center Operations
Critical Thinking
Executive Leadership
Customer Service
Operations Processes
Cross-functional Team Leadership
Team Leadership
Virtual Facilitation
Executive Coaching
Public Speaking
Personal Development
Strategy
Project Management
Communication
Training
Gallup Strengths
Strengths Development
Call Centers
Management
Leadership
Operations Management
Change Management
Leadership Development
Coaching
Process Improvement
Team Building
Strategic Planning
BPO
SharePoint
Adobe Acrobat
Collaborating
Sales
Lotus Notes
Cognos
Inside Sales
Business Development
Vendor Management
Sales Management
Avaya Cms
Talent Management
ACD
Budgeting
Predictive Dialer
Marketing
Work Force Management Wfm
Strategic Development
Email Marketing
Budgets
Business Strategy
SaaS
Customer Engagement
Market Segmentation
Problem Solving
Contact Center Strategy
DMAIC
Recruiting
Live Ops
Siebel
Performance Management
Work Force Management
Veronica Armstrong Summary
Veronica Armstrong, based in Scottsdale, AZ, US, is currently a Operations Consultant and CX Solutions Guru at Cloud Tech Gurus. Veronica Armstrong brings experience from previous roles at Lapé Farms, Leadership Life Support, Aspen Dental Management, Inc. (ADMI) and Aramark. Veronica Armstrong holds a Executive Master of Business Administration (M.B.A.) in Economics Club @ Arizona State University, W. P. Carey School of Business. With a robust skill set that includes Entrepreneurship, Contact Center Technology, Contact Center Optimization, Contact Center Consulting, Disruptive Technologies and more. Veronica Armstrong has 5 emails and 2 mobile phone numbers on RocketReach.
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