Veronica Armstrong Email & Phone Number
Operations Consultant and CX Solutions Guru @ Cloud Tech Gurus
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Veronica Armstrong Location
- Scottsdale, AZ, US
Veronica Armstrong Work
- 2024 - now Operations Consultant and CX Solutions Guru @
- 2022 - now Operations Consultant and Fractional COO @ Lapé Farms
- 2017 - now Founder @
- 2021 - 2022 Vice President - Contact Center Strategy and Operations @
- 2014 - 2021 Director - Central Reservations Contact Center Operations @
- 2013 - 2014 Vice President Contact Center Operations @
- now Inside Sales - National Director of Customer Acquistion @
- now Customer Service - Line Manager @
- now Business Operations - Owner and Chief Operations Officer @ Scentual Fragrance
- now Vice President Contact Center Operations @
Veronica Armstrong Education
- Arizona State University, W. P. Carey School of Business
Executive Master of Business Administration (M.B.A.) (Business)
- Binghamton University
Veronica Armstrong Skills
- Entrepreneurship
- Contact Center Technology
- Contact Center Optimization
- Contact Center Consulting
- Disruptive Technologies
- Sourcing
- Customer Experience
- Customer Success
- Customer Relationship Management (CRM)
- Stakeholder Engagement
- Risk Management
- Cost Reduction
- Cost Management
- Operational Excellence
- Market Analysis
- Business Growth Strategies
- Business
- Executive Management
- Consulting
- P&L Management
- Presentation Skills
- People Development
- Interpersonal Skills
- People Management
- Mentoring
- Relationship Building
- Organizational Development
- Business Process Improvement
- Customer Satisfaction
- Contact Center Management
- Strategic Thinking
- Strategic Leadership
- Contact Center Operations
- Critical Thinking
- Executive Leadership
- Customer Service
- Operations Processes
- Cross-functional Team Leadership
- Team Leadership
- Virtual Facilitation
- Executive Coaching
- Public Speaking
- Personal Development
- Strategy
- Project Management
- Communication
- Training
- Gallup Strengths
- Strengths Development
- Call Centers
- Management
- Leadership
- Operations Management
- Change Management
- Leadership Development
- Coaching
- Process Improvement
- Team Building
- Strategic Planning
- BPO
- SharePoint
- Adobe Acrobat
- Collaborating
- Sales
- Lotus Notes
- Cognos
- Inside Sales
- Business Development
- Vendor Management
- Sales Management
- Avaya Cms
- Talent Management
- ACD
- Budgeting
- Predictive Dialer
- Marketing
- Work Force Management Wfm
- Strategic Development
- Email Marketing
- Budgets
- Business Strategy
- SaaS
- Customer Engagement
- Market Segmentation
- Problem Solving
- Contact Center Strategy
- DMAIC
- Recruiting
- Live Ops
- Siebel
- Performance Management
- Work Force Management
Veronica Armstrong Summary
- Veronica Armstrong, based in Scottsdale, AZ, US, is currently a Operations Consultant and CX Solutions Guru at Cloud Tech Gurus. Veronica Armstrong brings experience from previous roles at Lapé Farms, Leadership Life Support, Aspen Dental Management, Inc. (ADMI) and Aramark. Veronica Armstrong holds a Executive Master of Business Administration (M.B.A.) in Business @ Arizona State University, W. P. Carey School of Business. With a robust skill set that includes Entrepreneurship, Contact Center Technology, Contact Center Optimization, Contact Center Consulting, Disruptive Technologies and more. Veronica Armstrong has 5 emails and 1 mobile phone numbers on RocketReach.
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