Vania Miranda Email & Phone Number
Global Head of User Support @ SAP Fieldglass
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Vania Miranda Location
- Orlando, FL, US
Vania Miranda Work
- 2023 -now Global Head of User Support @
- 2018 -2023 Director Program Management @
- 2017 -2018 Director Customer Support Operations and Services @
- 2015 -2017 Sr Manager Customer Support and Services @
- 2013 -2015 Manager Customer Support and Services @
- 2011 -2013 Project Manager @
- 2008 -2010 Customer Support and Services Manager @
- 2004 -2008 Workforce and Operations Manager @
- 2002 -2004 Presales Specialist @
- 2000 -2002 Planning, Quality and Development Coordinator @
- 1993 -1999 Workforce Management Analyst @
Vania Miranda Education
- Fundação Getulio Vargas / FGV
Master of Business Administration - MBA (Telecommunications Management)
2000-2001 - Universidade Candido Mendes
Bachelor of Business Administration - BBA (Marketing)
1994-1999
Vania Miranda Skills
- Key Performance Indicators
- Executive Relationships
- Performance Reviews
- Problem Solving
- Storytelling
- Customer Satisfaction
- Business Continuity
- Staff Retention
- Key Metrics
- Coaching & Mentoring
- Operations Management
- Customer Support
- Team Building
- Business Strategy
- Enablement
- Quality Management
- Workforce Management
- Strategic Planning
- Cross-functional Team Leadership
- Leadership
- Team Management
- Project Management
- Analytical Skills
- Mentoring
- Complex Analysis
- Strategy Execution
- Gestão de relação de clientes
- Six Sigma
- Planejamento de projetos
- Start Ups
- Telecommunications
- Negotiation
- Team Leadership
- Business Planning
- Microsoft Excel
- Business Process
- Change Management
- Business Intelligence
- Centrais De Atendimento
- Project Planning
- Planejamento empresarial
- SQL
- Management
- SaaS
- Outsourcing
- Pre Sales
- Call Centers
- CRM
- Processos empresariais
Vania Miranda Summary
- Vania Miranda, based in Orlando, FL, US, is currently a Global Head of User Support at SAP Fieldglass. Vania Miranda brings experience from previous roles at SAP Ariba. Vania Miranda holds a 2000 - 2001 Master of Business Administration - MBA in Telecommunications Management @ Fundação Getulio Vargas / FGV. With a robust skill set that includes Key Performance Indicators, Executive Relationships, Performance Reviews, Problem Solving, Storytelling and more. Vania Miranda has 2 emails and 1 mobile phone numbers on RocketReach.
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