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Vanessa Serrano-Bernal Location
Los Angeles, CA, US
Vanessa Serrano-Bernal Work
Vice President, Global Renewals @ (March 2026 - Present)
Senior Director of Global Renewals and Expansion @ (August 2023 - March 2026)
Director, Renewals and Expansion @ (September 2019 - August 2023)
Director, Customer Success @ (May 2017 - September 2019)
Sr. Manager, Customer Success and Renewals @ (February 2016 - April 2017)
CSR Program Manager @ (November 2015 - April 2017)
Sr. Customer Success Manager @ (October 2014 - January 2016)
Sales and Account Manager @ iHealth Lab (January 2014 - September 2014)
Customer Service Manager @ iHealth Lab (August 2011 - December 2013)
Mentor @ Butte County Office of Education (April 2009 - July 2011)
Administrative Assistant @ (August 2007 - July 2011)
Vanessa Serrano-Bernal Education
University of Southern California
Doctor of Education - EdD (Organizational Leadership)
2026-2028
University of Southern California
Master of Science (MS) (Industrial and Organizational Psychology)
San José State University
Bachelor of Arts (Psychology)
Vanessa Serrano-Bernal Skills
Account Management
Analysis
Business Strategy
CRM
Client Relations
Communication
Community Outreach
Consulting
Customer Loyalty
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Success
Editing
Escalation
Event Planning
Leadership
Management
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Nonprofits
Outlook
Philanthropy
PowerPoint
Problem Solving
Product Adoption
Project Management
Project Planning
Public Relations
Public Speaking
Research
Sales
Sales Management
Salesforce.com
Software as a Service (SaaS)
Spanish
Start-ups
Strategic Partnerships
Strategic Planning
Strategy
Team Building
Team Leadership
Team Management
Teamwork
Time Management
Program Management
Social Media
Customer Relationship Management Crm
Software as a Service Saas
Customer Relationship Management
Software as a Service
Vanessa Serrano-Bernal Summary
Vanessa Serrano-Bernal, based in Los Angeles, CA, US, is currently a Vice President, Global Renewals at Optro. Vanessa Serrano-Bernal brings experience from previous roles at AuditBoard and Mavenlink. Vanessa Serrano-Bernal holds a 2026 - 2028 Doctor of Education - EdD in Organizational Leadership @ University of Southern California. With a robust skill set that includes Account Management, Analysis, Business Strategy, CRM, Client Relations and more. Vanessa Serrano-Bernal has 1 emails and 3 mobile phone numbers on RocketReach.
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