ValueDx Information

At 𝗩𝗮𝗹𝘂𝗲𝗗𝗫, we help IT Leaders, CIOs, and Infrastructure Heads eliminate support backlogs and optimize operations with 𝗧𝘄𝗶𝗻𝗗𝗲𝘀𝗸 — our outcome-based, end-to-end IT support service that pairs a Virtual AI Desk with expert human engineering. Our 𝗧𝘄𝗶𝗻𝗗𝗲𝘀𝗸 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 covers: • 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝗜 𝗗𝗲𝘀𝗸 (~𝟲𝟬% 𝗤𝘂𝗲𝘂𝗲): 24/7 intake via Teams, Slack, or ITSM portals — delivering automated, < 2-minute resolutions for password resets, access requests, software installs, MFA, and service restarts. • 𝗛𝘂𝗺𝗮𝗻 𝗢𝗽𝘀 𝗗𝗲𝘀𝗸 (~𝟰𝟬% 𝗤𝘂𝗲𝘂𝗲): 𝟭,𝟭𝟯𝟬+ certified ValueDX engineers (L1 to SME) across Cloud, Infra, Apps, Network, and Cyber Security to handle complex incidents, off-policy requests, and root-cause investigations. • 𝗣𝗼𝗹𝗶𝗰𝘆 𝗚𝘂𝗮𝗿𝗱 & 𝗛𝗜𝗧𝗟 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲: Built-in safety gate that checks actions against your rules, requiring a 1-click human approval for sensitive or high-risk production changes before execution. • 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗜𝗧𝗦𝗠 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Overlays directly on ServiceNow, Jira, BMC Helix, and Zendesk with 100+ connectors and 1,069 pre-built automations — zero system tear-down required. • 𝗢𝘂𝘁𝗰𝗼𝗺𝗲-𝗕𝗮𝘀𝗲𝗱 𝗣𝗿𝗶𝗰𝗶𝗻𝗴: Pay strictly per resolved ticket ($1–$5 vs $12–$30 manual costs) with 𝘇𝗲𝗿𝗼 𝗶𝗱𝗹𝗲 𝘁𝗶𝗺𝗲 𝗯𝗶𝗹𝗹𝗲𝗱 and no seat licenses. We take 𝟭𝟬𝟬% 𝗾𝘂𝗲𝘂𝗲 𝗼𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽, slash resolution times from 45 minutes to under 2 minutes, and cut ticket costs by 𝘂𝗽 𝘁𝗼 𝟴𝟲%. Reach out at 𝗶𝗻𝗳𝗼@𝘃𝗮𝗹𝘂𝗲𝗱𝘅.𝗰𝗼𝗺 to transform your IT service desk today.