Valoris Center Information

Valoris has over 20 years of experience in the BPO industry, delivering customized outsourcing services for local and international markets. Since 2025, we have been part of Mplus Group, a strategic step that strengthens our operational capabilities and supports long-term growth and international expansion. We work with clients worldwide, offering tailored support aligned with their needs, time zones, and language preferences (Romanian, Italian, English, French, Spanish, German, Hungarian, Bulgarian, Russian, and others). We bring proven expertise and know-how gained from leading clients across more than 10 industries, including banking & financial services, automotive, IT & telecom, e-commerce, retail, utilities, pharmaceuticals, homecare, airlines, media, and delivery. Our portfolio includes customized services such as 24/7 Contact Center (Inbound & Outbound), Back Office operations, Recruitment & Staffing services, and more. Our expertise covers both human-driven solutions, including sales performance growth, customer retention, process optimization and technology-enabled solutions such as dedicated CRM implementations, Speed-Up Redirection Enablement, and Agentic AI integration. Backed by state-of-the-art technology integrated with Microsoft CRM, Cisco IPCC, and HP infrastructure, alongside consulting-driven delivery, predictability, responsiveness, and innovation, we position ourselves as a reliable partner for companies focused on customer-centric growth. Valoris Center operates from two sites in Romania — Bucharest and Ramnicu Valcea — and one in Belgrade, Serbia. Learn more about Valoris Center at www.valoris.ro.