Untrap Information

Untrap is an AI-powered platform that transforms the millions of words buried inside IT service tickets into actionable business intelligence. We analyze the freeform text—technician notes, updates, and internal comments—that traditional reporting tools ignore. Buried in those words are the real stories behind recurring issues, inefficiencies, service risks, client churn and lost revenue. We bring them to light. Our AI reads between the lines and delivers high-quality, actionable insights— helping Managed Service Providers (MSPs) and IT teams reduce labor costs, prevent outages, retain clients, and drive revenue growth. We’re not another automation tool. We’re not a dashboard. We’re an intelligence layer that sits on top of your existing PSA or ITSM platform—showing you what standard reports never could. Right now, we’re purpose-built for MSPs, where service volume and complexity is high but operational visibility is low. However, our platform is designed to scale into enterprise IT, education, healthcare, and beyond—wherever service tickets are written but underutilized.