Untether Operations Information

Every service firm has one system that never got documented: the founder. Untether Operations moves the knowledge, decisions, and processes concentrated in an owner or key person into people and systems that meet written standards. We diagnose where the real dependence sits, move it to the team, and prove the transfer on live work. Built for founder-led service businesses of roughly 8 to 50 people: MSPs and cybersecurity firms, technical agencies, engineering and consulting practices, and other knowledge-heavy service companies. Also brought in by brokers, exit planners, and business coaches when a client's business depends too much on one person. Fixed-fee engagements, scoped after a free 30-minute fit call. Specialties: Owner-dependence remediation, operations, business process automation, AI implementation, knowledge transfer, SOPs and playbooks, delegation systems, key-person risk, MSP operations, exit readiness support