2014 -2016 Associate General Manager - IT Service Delivery @
2012 -2014 Group Manager - IT Service Delivery @
2010 -2012 Senior Manager - Service Delivery @
2008 -2010 Asst. Manager Global IT @
2003 -2008 Senior Systems Engineer @
Umesh Arora Education
Symbiosis Institute of Management Studies
MBA (IT Systems)
2008-2010
JIMS
Bachelor's degree (Information Technology)
2000-2003
Umesh Arora Skills
Data Center
System Monitoring
Draft
Sales
Solution
New Business Development
Infrastructure
Spread
Team Management
Proposal Writing
Microsoft Office
Service Improvement
ITIL
IT Infrastructure Management
Solution Architecture
Incident Management
Compliance
Profit
Brazil
Continental Europe
Contract Management
Reviews
Information Technology
House
P&l
Infrastructure Services
Visa
Evaluation
Management
Outsourcing
Drafting Proposals
Messaging
Span
Program Management
Multilingual
Customer Satisfaction
Measurements
End User Training
SOW
Contract Negotiation
Strategy
Strategic Planning
Profit Margins
Reports
Help Desk Support
Vendor Management
Service Operations
Cost Center Management
Americas
Contractual Agreements
Corrective Actions
New Initiatives
Europe
Microsoft Exchange
Product Management
Leadership
Customer Experience
Global Marketing
Data Center Relocation
Governance
Service Delivery
Operations Management
Disaster Recovery
Margin Improvement
Driving Business Growth
Cloud Computing
Risk Assessment
IT Service Management
Testing
Technical Support
Asia
CRM
APAC
SEP IRA
Google Groups
IT Management
Academia
Recruiting
Indicators
Business Process Improvement
Active Directory
Broad Experience
Responsibility
Software Systems
Delivery
Monitors
Training and Development
Remote Infrastructure Management
Synopsis
Driving
Logistics
Scheduling
Agile Methodologies
IT Service Delivery
Service Delivery Management
Schedules
Messaging Infrastructure
Manufacturing
New Delhi
Service Desk
Windows Azure
RFP
Operational Excellence
Provisioning
Microsoft Certified Professional
Rico
IT Operations
Public Sector
Budgets
Operations
Transitions
ITIL Certified
Data Center Operations
Books
Temporary Placement
Resource Management
Customer Support
Project Planning
Cross Functional Team Leadership
Budgeting
Key Performance Indicators
SQL
Reporting
Cost
Analysis
Commercials
Business Case
Accountability
Project
Data Migration
Account Management
Data Transformation
Sla
Extending
Adobe Contribute
Business Services
Location
Design
Modification
MCSA
Demonstrated Experience
Servers
Project Management
Offshore
Sop
Service Management
Private Cloud
Drafting
Forecasting
Umesh Arora Summary
Umesh Arora, based in Delhi, DL, IN, is currently a Director at HCLTech. Umesh Arora brings experience from previous roles at HCL Technologies and HCL Technologies (Infrastructure Services Division). Umesh Arora holds a 2008 - 2010 MBA in IT Systems @ Symbiosis Institute of Management Studies. With a robust skill set that includes Data Center, System Monitoring, Draft, Sales, Solution and more. Umesh Arora has 2 emails and 1 mobile phone numbers on RocketReach.
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