Umair Islam Location
Karachi, PK
Umair Islam Work
- 2024 - now Head of Customer Experience @ Swich
- 2022 - 2024 Manager, Customer Success - Pakistan @ Accept Payment Solutions
- 2020 - 2022 Manager Call Center and Contractual Workshops Nationwide @ R&I Electrical Appliances (Pvt.) Ltd.
- 2019 - 2022 Customer Satisfaction Manager and Call Center @ R&I Electrical Appliances (Pvt.) Ltd.
- 2017 - 2019 Team Leader Customer Care and Contact Center @ Dawlance
- 2015 - 2017 Deputy Manager Customer Satisfaction @ Dawlance
- 2013 - 2015 Asst. Manager Customer Satisfaction @ Dawlance
- 2012 - 2013 Campaign Manager @ OSS (Pvt) Ltd.
- 2011 - 2012 CEO @ NS Co
- 2010 - 2011 Sales and Marketing Manager @ GCS Pvt. Limited
Umair Islam Education
- University of Michigan
Certification in Inspiring and Motivating Individuals (Organizational Leadership)
2019 - 2019 - University of Illinois at Urbana-Champaign
Certification in Strategic Leadership and Management (Organizational Leadership)
2019 - 2019 - Karachi University
Bachelors (Commerce)
2006 - 2008
Umair Islam Skills
- Team Management
- Management
- Call Centers
- Team Leadership
- Operations Management
- Customer Satisfaction
- Complaint Management
- Customer Insight
- Analysis
- Workforce Management
Umair Islam Summary
Umair Islam, based in Karachi, PK, is currently a Head of Customer Experience at Swich. Umair Islam brings experience from previous roles at Paymob, R&I Electrical Appliances (Pvt.) Ltd. and Dawlance Group of Companies. Umair Islam holds a 2019 - 2019 Certification in Inspiring and Motivating Individuals in Organizational Leadership @ University of Michigan. With a robust skill set that includes Team Management, Management, Call Centers, Team Leadership, Operations Management and more. Umair Islam has 2 emails on RocketReach.
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Top Swich Employees
-
Samiullah Chaudry
Head of Business Strategy at Swich
Dubai, United Arab Emirates1 -
Umair Islam
Head of Customer Experience at Swich
Karachi, PK2
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