Ultx Information

Kanso is practice-led software and services for service teams. We are technologists who have run the customer service, employee service, IT service and contact centre operations we advise on. Six service lines: AI Advisory & Readiness, Support Platform Delivery, Contact Centre & Voice, AI Automation & Assistants, Reporting & Analytics, and Multilingual & Real-Time Translation. We work on Zendesk, Freshworks, Amazon Connect and Twilio. Every engagement is tied to a metric you own — handle time, customer effort, CSAT, time-to-resolve — agreed with your sponsor before we start and measured in your systems, not ours. We sell our own software and refer the rest. You buy any platform direct from the supplier, so the recommendation isn't bent by what we happen to sell. Where we hold a commercial interest, we name it. We fund two Maturity Mapping assessments a month. Apply with the metric you want to move.