Ulisses Alem Email & Phone Number
Conselheiro @ REDE LÍDERES
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Ulisses Alem Location
- São Paulo, SP, BR
Ulisses Alem Work
- 2026 -now Board Advisor @
- 2025 -now Conselheiro @
- 2025 -now Executive Member @
- 2025 -now Fundador @
- 2024 -2026 Global Chief Technology Officer | CTO - IT Director @
- 2023 -2024 Global Head of Infrastructure Command Center @
- 2018 -2023 ISIT Senior Manager Americas @
- 2016 -2017 Global Business Excellence Program Lead @
- 2013 -2015 My Support Center Operations Leader @
- 2008 -2012 AMS Service Desk Lead @
- 2007 -2008 IT Manager @
- 2005 -2007 Process Manager @
- 2004 -2004 Operations Manager @
- 2002 -2003 Service Desk Manager LATAM @
- 2001 -2002 2nd Level Support Coordinator @
- 1995 -2001 Second Level Team Lead @
Ulisses Alem Education
- Pontifícia Universidade Católica do Rio Grande do Sul
MBA em Liderança, Inovação e Gestão 4.0 (Inovação e Gestão 4.0)
2020-2021 - Pontifícia Universidade Católica de Campinas
Systems Information
2008-2009
Ulisses Alem Skills
- COBIT
- ITIL
- Outsourcing
- Pre-sales
- Service Desk
- Service Delivery
- Service Management
- IT Service Management
- Negotiation
- Change Management
- Customer Relations
- English
- Project Implementation
- Incident Management
- IT Governance
- Six Sigma
- Budgeting
- SLA
- Operations Management
- PMP
- Cross-functional Team Leadership
- IT Management
- PMO
- PMBOK
- Budgets
- Governance
- Management
- Project Portfolio Management
- Customer Service
- Business Process
- IT Outsourcing
- PMI
- IT Operations
- Data Center
- ISO 20000
- CMMI
- System Deployment
- Infrastructure
- ERP
- Operating Systems
- Leadership
- IT Strategy
- SAP
- Key Performance Indicators
- SAP R/3
- MS Project
- Team Leadership
- Business Intelligence
- Project Management
Ulisses Alem Summary
- Ulisses Alem, based in São Paulo, SP, BR, is currently a Conselheiro at REDE LÍDERES. Ulisses Alem brings experience from previous roles at The Men's & The Ladies, CIONET Brasil, UA Services and Ambipar. Ulisses Alem holds a 2020 - 2021 MBA em Liderança, Inovação e Gestão 4.0 in Inovação e Gestão 4.0 @ Pontifícia Universidade Católica do Rio Grande do Sul. With a robust skill set that includes COBIT, ITIL, Outsourcing, Pre-sales, Service Desk and more.
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