Ulisses Alem Email & Phone Number
Conselheiro @ REDE LÍDERES
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Ulisses Alem Location
- São Paulo, SP, BR
Ulisses Alem Work
- Board Advisor @ (April 2026 - Present)
- Conselheiro @ (November 2025 - Present)
- Executive Member @ (October 2025 - Present)
- Fundador @ (September 2025 - Present)
- Global Chief Technology Officer | CTO - IT Director @ (September 2024 - February 2026)
- Global Head of Infrastructure Command Center @ (January 2023 - August 2024)
- ISIT Senior Manager Americas @ (January 2018 - January 2023)
- Global Business Excellence Program Lead @ (January 2016 - December 2017)
- My Support Center Operations Leader @ (January 2013 - December 2015)
- AMS Service Desk Lead @ (November 2008 - December 2012)
- IT Manager @ (June 2007 - October 2008)
- Process Manager @ (January 2005 - June 2007)
- Operations Manager @ (January 2004 - December 2004)
- Service Desk Manager LATAM @ (October 2002 - December 2003)
- 2nd Level Support Coordinator @ (August 2001 - September 2002)
- Second Level Team Lead @ (June 1995 - August 2001)
Ulisses Alem Education
- Pontifícia Universidade Católica do Rio Grande do Sul
MBA em Liderança, Inovação e Gestão 4.0 (Inovação e Gestão 4.0)
2020-2021 - Pontifícia Universidade Católica de Campinas
Systems Information
2008-2009
Ulisses Alem Skills
- COBIT
- ITIL
- Outsourcing
- Pre-sales
- Service Desk
- Service Delivery
- Service Management
- IT Service Management
- Negotiation
- Change Management
- Customer Relations
- English
- Project Implementation
- Incident Management
- IT Governance
- Six Sigma
- Budgeting
- SLA
- Operations Management
- PMP
- Cross-functional Team Leadership
- IT Management
- PMO
- PMBOK
- Budgets
- Governance
- Management
- Project Portfolio Management
- Customer Service
- Business Process
- IT Outsourcing
- PMI
- IT Operations
- Data Center
- ISO 20000
- CMMI
- System Deployment
- Infrastructure
- ERP
- Operating Systems
- Leadership
- IT Strategy
- SAP
- Key Performance Indicators
- SAP R/3
- MS Project
- Team Leadership
- Business Intelligence
- Project Management
Ulisses Alem Summary
- Ulisses Alem, based in São Paulo, SP, BR, is currently a Conselheiro at REDE LÍDERES. Ulisses Alem brings experience from previous roles at The Men's & The Ladies, CIONET Brasil, UA Services and Ambipar. Ulisses Alem holds a 2020 - 2021 MBA em Liderança, Inovação e Gestão 4.0 in Inovação e Gestão 4.0 @ Pontifícia Universidade Católica do Rio Grande do Sul. With a robust skill set that includes COBIT, ITIL, Outsourcing, Pre-sales, Service Desk and more.
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