Vice President, Customer Operations @ (June 2023 - March 2024)
Sr. Director, Customer Success @ (March 2023 - June 2023)
Senior Director, Implementation @ (January 2022 - March 2023)
Director, Implementation @ (October 2020 - January 2022)
Director, Implementation and Onboarding @ (February 2020 - October 2020)
Manager - Professional Services @ (October 2018 - February 2020)
Manager - Technical Support and Product Owner @ (April 2017 - October 2018)
Manager - Customer Success @ Master Lock Field iD (April 2016 - April 2017)
L2 and eCare Team Supervisor @ (May 2013 - April 2016)
Inbound Team Supervisor @ (October 2011 - May 2013)
Customer Care Representative @ (August 2010 - October 2011)
Credit and Collections Analyst @ Global Credit and Collections (July 2009 - July 2010)
Senior Sales Associate @ (July 2008 - July 2009)
Assistant Manager @ Black's Photography (August 2004 - June 2008)
Tyler Robbins Education
York University
Political Science and Government
2005-2009
Tyler Robbins Skills
AS400 system
Analysis
Analytics
Avaya IP Telephony
Call Center Development
Call Centers
Change Management
Coaching
Contact Centers
Contact Centre Technology
Customer Experience
Customer Insight
Customer Onboarding
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Success
Customer Support
Leadership
Learning Management Systems
Management
Microsoft Excel
Microsoft Word
Negotiation
On Boarding
Onboarding
Program Management
Project Management
Sales
Service Delivery
SharePoint
Social Media
Software Implementation
Software as a Service (SaaS)
Strategic Planning
Team Leadership
Time Management
Training
Workforce Management
eCare
eWFM
Tyler Robbins Summary
Tyler Robbins, based in Richmond Hill, ON, CA, is currently a Vice President, Customer Success and Sales at CXAI. Tyler Robbins brings experience from previous roles at CXAI and Inpixon. Tyler Robbins holds a 2005 - 2009 Political Science and Government @ York University. With a robust skill set that includes AS400 system, Analysis, Analytics, Avaya IP Telephony, Call Center Development and more. Tyler Robbins has 1 emails and 1 mobile phone numbers on RocketReach.
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