2019 -2019 Client Support Specialist - Client Success @
2016 -2018 Premium Support Manager @
2015 -2016 Senior Client Support Technician @
2013 -2015 Senior Client Care Specialist @
2011 -2013 Client Care Specialist @
2009 -2011 Communication Specialist @
Ty Ly Education
American University
Master of Education - MEd
2022-2024
UNC Charlotte
Bachelor of Science
2003-2008
Ty Ly Skills
Salesforce.com
CRM
Technical Support
Customer Support
Telephony Support
Microsoft Office
Data Analysis
Sales
Training
Team Leadership
Case Managment
Technical Training
Multitasking Skills
Time Management
Superior Communications Skills
Exceptional People Skills
Quantitative Research
Production Support
Field Research
Dedicated Professional
Tracking Systems
Written & Oral Presentation Skills
Technical Presentations
Project Management
SaaS
Leadership
Customer Service
Account Management
Process Improvement
Team Building
Program Management
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Integrilink incident management system
Product Demonstration
Communication
Life Skills
Personal Development
Teamwork
Sales Process
Microsoft Excel
Strategy
Marketing
Enterprise Software
Management
Business Development
Big Data
Cloud Development
Cloud Computing
Amazon Web Services (AWS)
Ty Ly Summary
Ty Ly, based in Washington, DC, US, is currently a Lead Teacher at Capital City Public Charter School. Ty Ly brings experience from previous roles at District of Columbia Public Schools (DCPS), Urban Teachers, Horizons Greater Washington and The Literacy Lab. Ty Ly holds a 2022 - 2024 Master of Education - MEd @ American University. With a robust skill set that includes Salesforce.com, CRM, Technical Support, Customer Support, Telephony Support and more. Ty Ly has 1 emails and 3 mobile phone numbers on RocketReach.
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