Ty Lerch Email
Business Development and Customer Success Manager @ Greenlight Idea Lab
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Ty Lerch Location
- Seattle, WA, US
Ty Lerch Work
- Business Development and Customer Success Manager @ (April 2025 - Present)
- Customer Success Manager @ (October 2025 - January 2026)
- LLM Research and Evaluation Specialist (Contractor for Google via TEKsystems) @ (June 2025 - August 2025)
- Customer Experience and AI Solutions Manager @ (October 2023 - January 2025)
- Customer Experience (CX) Researcher and Designer @ (March 2023 - January 2025)
- Research and Recruitment Coordinator @ (October 2016 - May 2019)
Ty Lerch Education
- City St George’s, University of London
Master's degree (Human-Computer Interaction Design)
2021-2022 - Mount Mercy University
Bachelor's degree (PSYCHOLOGY)
2015-2019 - Leuphana University of Lüneburg
Bachelor of Science - BS (Psychology and German)
2018-2018
Ty Lerch Skills
- Artificial Intelligence (AI)
- Chatbot Design
- Chatbots
- Conversation Design
- Conversational AI
- Customer Data
- Customer Experience
- Customer Insight
- Data Analytics
- Dialogflow
- IBM SPSS
- Leadership
- Natural Language Processing (NLP)
- Presentation Skills
- Problem Solving
- Product Design
- Project Management
- Prototyping
- Qualitative & Quantitative Research Methodologies
- R (Programming Language)
- Recruiting
- Research
- Research Coordination
- Research Methods
- Research Skills
- Sales
- Sales Coordination
- Statistical Data Analysis
- UX Research
- Usability Testing
- User Experience (UX)
- User Experience Design (UED)
- User Experience Testing
- Web Content Accessibility Guidelines (WCAG)
- Wireframing
Ty Lerch Summary
- Ty Lerch, based in Seattle, WA, US, is currently a Business Development and Customer Success Manager at Greenlight Idea Lab. Ty Lerch brings experience from previous roles at ezyCollect by Sidetrade, TEKsystems and Mach49. Ty Lerch holds a 2021 - 2022 Master's degree in Human-Computer Interaction Design @ City St George’s, University of London. With a robust skill set that includes Artificial Intelligence (AI), Chatbot Design, Chatbots, Conversation Design, Conversational AI and more.
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