Ty G Email & Phone Number
Founder and CEO @ CX Collective Advantage
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Ty G Location
- United States
Ty G Work
- 2025 -now Founder and CEO @
- 2016 -now Founder and CEO @
- 2016 -now Founder and CEO @
- 2017 -2018 VP Customer Experience @ JOANY
- 2015 -2017 Head of Customer Service (Sr. Director, Member Services) @
- 2014 -2015 Head of Customer Service (Contact Center Manager) @
- 2012 -2014 Head of Customer Service (Director of Client Services) @
- 2011 -2012 Head of Workforce Managment (Director of Workforce Management) @
- 2011 -2011 Head of Workforce Management (Global Director of Workforce Management) @
- 2006 -2010 Head of Workforce Management (Workforce and Resource Planning Manager) @
- 2005 -2006 Workforce Analyst @
- 2000 -2005 Operations Specialist @
Ty G Education
- National University
Master of Business Administration (MBA) (Organizational Leadership)
2010-2013 - Villanova University
- California State University-Dominguez Hills
Ty G Skills
- Customer Service Operations
- Help Desk Implementation
- Customer Loyalty
- Call Centers
- Customer Experience
- Workforce Management
- Process Improvement
- Quality Assurance
- Contact Centers
- Strategy
- Customer Satisfaction
- Vendor Management
- Change Management
- CRM
- E-commerce
- Workforce Planning
- Operations Management
- Performance Management
- Business Intelligence
- Customer Retention
- Business Process Improvement
- Disaster Recovery
- Product Management
- Analytics
- Call Center
- BPO
- Avaya
- SaaS
- Salesforce.com
- Cisco Technologies
- Leadership
- Customer Service
- Training
- Cross-functional Team Leadership
- Team Leadership
- Business Relationship Management
- IVR
- Metrics
- Call Center Development
- Key Metrics
- Metrics Reporting
- Contact Center Operations
- Contact Center Design
- Capacity Planning
- Zendesk
- Twilio
- Software as a Service (SaaS)
- Contact Center Management
- Problem Solving
- Customer Relationship Management (CRM)
- Business Strategy
- Entrepreneurship
- Social Media
- Marketing Strategy
- Consumer Goods
- Program Management
- Marketing
- Startups
- Business Development
Ty G Summary
- Ty G, based in United States, is currently a Founder and CEO at CX Collective Advantage. Ty G brings experience from previous roles at CX Collective, The Workforce Pro, Inc., JOANY and Thrive Market. Ty G holds a 2010 - 2013 Master of Business Administration (MBA) in Organizational Leadership @ National University. With a robust skill set that includes Customer Service Operations, Help Desk Implementation, Customer Loyalty, Call Centers, Customer Experience and more. Ty G has 6 emails and 4 mobile phone numbers on RocketReach.
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