Ty Baker Email & Phone Number

Head of Global Buyer Experience @ eBay

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Ty Baker Location

Denver, CO, US

Ty Baker Work

Head of Global Buyer Experience @ (March 2024 - Present)
Head of Service Delivery - North America @ (October 2022 - March 2024)
Vice President of Customer Care @ (July 2017 - October 2022)
Vice President Centers of Excellence Strategy and Operations @ (July 2016 - July 2017)
Executive Director Strategy and Operations @ (May 2015 - July 2016)
Interim Vice President Customer Care @ (August 2014 - May 2015)
Sr Director of Customer Service @ (January 2013 - May 2015)
Senior Manager, Customer Care @ (March 2010 - January 2013)
Sr Manager Retention, Service and Sales @ (October 2009 - January 2013)
Customer Care Manager @ (April 2007 - March 2010)
Customer Care Team Leader @ (July 2003 - April 2007)
Customer Care Representative @ (August 2002 - July 2003)

Ty Baker Education

Boise State University
BS (Health Promotion, Business, Marketing, Management, Health Education)
Boise State University
Bachelor of Science (Public Health Education and Promotion)
Brigham Young University - Idaho
General Studies

Ty Baker Skills

Leadership Development
Performance Management
Change Management
Performance Analysis
Sales Management
Customer Loyalty
Customer Satisfaction
Building Relationships
Quality Assurance
Internal Communications
Cross-functional Coordination
Priority Setting
Process Improvement
Team Building
Mentoring
Team Leadership
Customer Experience
Coaching
Operations Management
Cross-functional Team Leadership
Team Management
Employee Relations
Customer Retention
Employee Engagement
Sales Operations
Account Management
Brand Loyalty
CRM
Call Center Development
Customer Service
Employee Training
IEX
IVR
Outsourcing
Sales Process
Telecommunications
Training Delivery
Vendor Management
Contact Center Operations
Contact Center Strategy
Call center start-up
Organizational Leadership
Business Process Improvement
Quality Improvement
KPI
Strategic Partnerships
P&L Accountability
Vendor Partnerships
Organizational Culture
Analytical Skills
Building Business Relationships
Care Planning
Career Development
Communication
Company Operations
Contact Center Transformation
Customer Quality
Customer Relationship Management (CRM)
Customer Satisfaction (CSAT)
Development & implementation of marketing plans
Employer Engagement
Exceeding Customer Expectations
Full Life Cycle Recruiting
Growth Strategies
HR Service Delivery
Health Promotion
Interact with All Levels Of Management
Leadership
Leading transformational change
Operational Improvement
Problem Solving
Quality Measures
Site Consolidation
Solution Seeker
Strategic Improvement
Strategic Planning
Strategy
System Monitoring
Team Mentoring
Trusts
Call Center
Interviewing
Partnership Building
MS Office tools
Call Centers
Contact Centers
Interviews
Management
Microsoft Office
Partnerships
Training
Cross Functional Coordination
Cross Functional Team
Operations
Cross Functional Team Leadership
Cross Functional

Ty Baker Summary

Ty Baker, based in Denver, CO, US, is currently a Head of Global Buyer Experience at eBay. Ty Baker brings experience from previous roles at eBay and Comcast. Ty Baker holds a BS in Health Promotion, Business, Marketing, Management, Health Education @ Boise State University. With a robust skill set that includes Leadership Development, Performance Management, Change Management, Performance Analysis, Sales Management and more. Ty Baker has 4 emails and 2 mobile phone numbers on RocketReach.