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We pride ourselves on our quick shipping time. We ship from several RV supply warehouses around the country on the majority of our products, so we usually have a very fast delivery time. Some products Do ship from our warehouse in Bulverde, Texas, so if you are in a hurry for the item, please call us, or send us a note in special instructions if ordering online, and we will see if we can send it from a warehouse closer to you. We ship Monday thru Friday excluding holidays. Our cut off time for shipping the same day is Noon CST. If you order after the cut off time, depending on where you are located in the Country, we still may be able to ship your package that day, but it is not guaranteed. Once we receive an order, it is electronically sent to our warehouse for shipping. If you need to cancel the order, notify us as soon as possible, and we will try to stop the order, but sometimes it is not possible. If the order has already shipped, please contact us for instructions on how to return the item(s). Please do not refuse delivery, or this will result in a shipping charge from our warehouse to you, and return shipping back to our warehouse. On all orders that include Free Shipping, the shipping is Ground. Standard shipping may be UPS, Fedex or USPS. If you would like to speed this up, Please call us. Our goal is to get your order to you as quickly as possible, so we sometimes, at our discretion ship via Federal Express, Postal, or other freight companies instead of UPS. Since we utilize different warehouses to fulfill most orders, we rely on daily product inventory feeds. Once in a while, a product may be sold before your order is placed, and the product will not be available. If this does happen, we will contact you immediately and give you the option to be refunded in full for the product and any applicable shipping, or have the item put on back order and shipped as soon as it becomes available. We ship products in manufacturers packaging, and sometimes rough handling by the carriers may cause damage. Please contact us if this happens and we will get a new product to you, and the damaged item picked up. On items that ship by freight truck, Please open the ackage and inspect them before signing for the package. If there is any damage, please refuse the item and we will get a new one shipped to you. Some items have to ship by Truck Freight because of the size or weight. These items may take a little longer to reach you. On all truck freight items we ship the item to you and the carrier will contact you at the phone number you provided to schedule delivery. Upon delivery, please open the item to check for damage before signing for it. If the item is damaged at all, please refuse the item and we will send another. Please do not accept any damaged items, once signed for, we can not do anything to help you. Some carriers may not show up with lift gates, and heavy items may have to be unloaded by hand. If a lift gate is required tell the carrier when they contact you to schedule delivery, they may charge you an additional lift gate fee.