Field Service Engineer @ (June 2014 - December 2016)
Senior System Administrator @ (April 2008 - May 2014)
System Administrator @ (April 2004 - April 2008)
Computer Support Specialist @ (July 1998 - April 2004)
Tung Ly Education
University of Washington
Bachelor of Science (B.S.) (Materials Science Engineering)
1997-2001
CompTIA
Network+
Tung Ly Skills
Leadership
Customer Experience
Verbal De Escalation
Customer Relationship Management Crm
SharePoint
Client Relations
Remote Troubleshooting
Customer Retention
Software as a Service Saas
Microsoft SQL Server
Customer Satisfaction
Troubleshooting
Client Services
Client Liaison
Software Documentation
HTML
Triage
Microsoft Servers
Microsoft Office
Testing
Training
Go to Market Strategy
Software Implementation
Customer Escalation Management
Team Foundation Server Tfs
Business Process Improvement
Management
Product Development
Project Management
Amazon Web Services Aws
Software as a Service
Team Foundation Server
Customer Relationship Management
Amazon Web Services
Tung Ly Summary
Tung Ly, based in Seattle, WA, US, is currently a Sr. Technical Account Manager at CenturyLink Business for Enterprise. Tung Ly brings experience from previous roles at LexisNexis and University of Washington. Tung Ly holds a 1997 - 2001 Bachelor of Science (B.S.) in Materials Science Engineering @ University of Washington. With a robust skill set that includes Leadership, Customer Experience, Verbal De Escalation, Customer Relationship Management Crm, SharePoint and more. Tung Ly has 1 emails and 3 mobile phone numbers on RocketReach.
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