TrustMark Information

TrustMark was established in 2005 in conjunction with Government, industry bodies and consumer protection groups. Since this time, in response to the industry-led, Government-commissioned Each Home Counts (EHC) review, the TrustMark remit has expanded to include all Repair, Maintenance and Improvement (RMI), Energy Efficiency and Retrofit measures, providing a level playing field of quality for consumers having work carried out in or around their home. TrustMark operates within a Master Licence Agreement issued by the Government’s Department for Business, Energy and Industrial Strategy (BEIS). TrustMark is a not-for-profit organisation that takes pride in continually investing in the scheme, supporting Scheme Providers and Registered Businesses to improve consumer protection and standards across all sectors. When a consumer uses a TrustMark Registered Business, they are engaging an organisation that has been vetted to meet required standards, and has made a commitment to good customer service, technical competence, and trading practices. TrustMark works with a network of scheme providers to ensure Registered Businesses adhere to and maintain these standards. To ensure a high quality of workmanship and trading practices TrustMark runs a programme of desktop and on-site inspections to inform our work with schemes.