TrueCX Information

Train Contact Center Agents with Realistic Phone Simulations, Before the First Real Call TrueCX™ (formerly WizeCamel) is the fastest way to get new agents customer-ready, with AI-powered voice simulations that sound and feel like real phone calls. No more awkward mock calls or rigid classroom roleplays. TrueCX gives your team scalable, realistic, and measurable contact center training — in as little as 48 hours. Forget the outdated model of “train, shadow, hope for the best.” With TrueCX, new hires practice real call scenarios from day one, with intelligent virtual customers that test their pacing, pressure handling, tone, and compliance. Trainers and managers get instant insights on who’s ready, who needs support, and where skill gaps are hiding. - Agents ramp up faster - Trainers get performance insights instantly - Every rep learns how to handle pressure, tone, objections — in real time TrueCX is trusted by contact centers in healthcare, insurance, banking & credit unions, home improvement, collections, and more — especially those with complex call types or seasonal ramp cycles. “This is spooky good. Agents love it. Trainers love it. We’re never going back to mock calls.” – Director of Ops, Healthcare Industry Learn more: TrueCX.com