2012 -2013 Director of Customer Support @ Contractor Management Services
2010 -2012 Director of Customer Service and Technical Support @ Noteworthy Medical Systems (Company Acquired)
2009 -2010 Director of Technical Support, United States and International @ eInstruction (Company closed)
2005 -2009 Director of Customer Experience @ MSI
2002 -2005 Director and Manager of Customer Service @
1998 -1999 Manager Customer Service @
Troy Wells Education
University of Cincinnati
(Business/Architecture)
1986-1987
The Ohio State University
(Business)
Troy Wells Skills
Process Improvement
Call Center
Customer Satisfaction
Problem Solving
Microsoft Office
Excel
Access
Word
Customer Relations
Customer Service
Team Building
Team Leadership
Change Management
Salesforce.com
Employee Relations
Coaching
Customer Experience
Directing
managing people
Call Centers
Microsoft Excel
Leadership
Training
Management
Microsoft Word
Networking
CRM
Quality Assurance
Technical Support
Troubleshooting
Budgets
Cloud Computing
Telecommunications
Program Management
Cross-functional Team Leadership
Integration
Software Development
Vendor Management
Business Analysis
Business Process Improvement
Reorganizations
FAA
History
Consideration
IV
Vast
Software Solutions
Supervision
Pay for Performance
Cross Functional Team Leadership
Metric
Design
Well Versed
Security
Resume
Troy Wells Summary
Troy Wells, based in Phoenix, AZ, US, is currently a Bureau Chief at Arizona Department of Economic Security. Troy Wells brings experience from previous roles at State of Arizona, Department of Economic Security, Contractor Management Services, Noteworthy Medical Systems (Company Acquired) and eInstruction (Company closed). Troy Wells holds a 1986 - 1987 University of Cincinnati. With a robust skill set that includes Process Improvement, Call Center, Customer Satisfaction, Problem Solving, Microsoft Office and more. Troy Wells has 2 emails and 2 mobile phone numbers on RocketReach.
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