Troy Walker Email & Phone Number
Regional Director Project Management @ Charter Communications
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Troy Walker Location
- Cincinnati, OH, US
Troy Walker Work
- 2019 -now Regional Director Project Management @
- 2017 -2019 Director Of Call Center Operations @
- 2014 -2016 Executive Director of Administration and Finance (Call Center Shared Services) @
- 2010 -2014 Senior Call Center Ops Leader @
- 2008 -2009 Regional Vice President Customer Care @
- 2004 -2008 Senior Director Call Center Operations @
- 1998 -2004 Director of Customer Care @
Troy Walker Education
- University of Tennessee-Knoxville
MBA (Business)
- Kaplan University
BS (Management)
Troy Walker Skills
- Call Center
- Change Management
- Management
- P&L Responsibility
- Relationship Management
- Customer Experience
- Workforce Management
- Customer Satisfaction
- Vendor Management
- BPO
- Customer Retention
- Outsourcing
- Call Centers
- Coaching
- Business Development
- Team Leadership
- Leadership
- Executive Management
- Strategic Planning
- Team Building
- Telecommunications
- Service Delivery
- Strategy
- Project Planning
- P&L Management
- Process Improvement
- Operations Management
- CRM
- Account Management
- Performance Management
- Training
- Program Management
- Customer Service
- Cross-functional Team Leadership
- Team Management
- Business Process Improvement
- Contact Centers
- Omni
- Shared Services
- Expenses
- Vendors
- Sales
- Community
- Net
- Seats
- Sales Operations
- Producers
- Workforce Planning
- Operating Expenses
- System Upgrades
- Finance
- Performance Issues
- Job Satisfaction
- Operational Efficiency
- Truck
- Temporary Placement
- Cross Functional Team Leadership
- Process Implementation
- 250k
- Voice of the Customer
- Revenue
- Long Range Planning
- Calls
- Short
- Identifies
- Key Performance Indicators
- Bowling
- Routing
- Itt
- Monitors
- Budget Analysis
- Human Resources
- Daily Operations
- Transitional
- Profit
- Ash
- Forecasting
- System
- Objection Handling
- Business Services
- Call Routing
- Speech Analytics
- Process Analysis
- Performers
- Organizational Restructuring
- Supervision
- Walker
- Strategies
- Budgeting
- Sales Conversion
- Budget Management
- Strategic Leadership
- Contract Negotiation
- Hands on Leadership
- Surveying
- Business Management
- Scheduling
- Streamlining
- Reporting
- Roll
- Analysis
- Overflow
- Combination
- P&l
- Verizon
- Channel Strategy
- Csat
- Shareholders
- The Environment
- Accountability
- Quality Assurance
- Operations
- Time Management
- Executive Leadership
- Technical Support
- Data Driven Testing
- Flows
- Delivers
- Employee Turnover
- Seat
- Vendor Relationship Management
- Performance Improvement
- Staff Retention
- Call Quality
- Responsibility
- Internal Audit
- Cables
- Boost
- Flexible Scheduling
- Green Belt
- Bonus
- Margin Improvement
- Net Promoter Score
- Addressing
- Agents
- Interest Rates
- Compensation Planning
- Invoicing
- Budgets
- Culture
- Optimization
- Balanced Scorecard
- Wireless
- MIS
- Expense Management
- Recruiting
Troy Walker Summary
- Troy Walker, based in Cincinnati, OH, US, is currently a Regional Director Project Management at Charter Communications. Troy Walker brings experience from previous roles at Charter Communications, ITT Technical Institute and Comcast. Troy Walker holds a MBA in Business @ University of Tennessee-Knoxville. With a robust skill set that includes Call Center, Change Management, Management, P&L Responsibility, Relationship Management and more. Troy Walker has 3 emails on RocketReach.
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Top Charter Communications Employees
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Stamford, CT, US
David Andreski
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Joseph Varello
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R. Ray
Executive Vice President and Chief Commercial Officer
Stamford, CT, US
Linda Murrain
Group Vice President
Stamford, CT, US
Mark Leon Guerrero
Vice President, Retention
Stamford, CT, US
Amyn Kassim-Lakha
Group Vice President, Associate General Counsel
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Jeff Murphy
Senior Vice President, Corporate Finance and Development
Stamford, CT, US
Cheryl Manley
Senior Vice President and Associate General Counsel
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Antonino Borruso
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Anju Shunglu
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