Troy Walker Email & Phone Number
Regional Director Project Management
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Troy Walker Location
- Cincinnati, OH, US
Troy Walker Work
- Regional Director Project Management @ Charter Communications (May 2019 - Present)
- Director Of Call Center Operations @ Charter Communications (January 2017 - May 2019)
- Executive Director of Administration and Finance (Call Center Shared Services) @ (October 2014 - December 2016)
- Senior Call Center Ops Leader @ Charter Communications (October 2010 - September 2014)
Troy Walker Education
- University of Tennessee, Knoxville
MBA (Business)
- University of Tennessee, Knoxville
Master of Business Administration (Organizational Leadership)
Troy Walker Skills
- Account Management
- BPO
- Business Development
- Business Process Improvement
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Construction Management
- Contact Center Management
- Contact Center Strategy
- Contact Centers
- Continuous Improvement
- Cross-functional Team Leadership
- Customer Experience
- Customer Journey Mapping
- Customer Retention
- Customer Satisfaction
- Customer Service
- Executive Management
- Leadership
- Leadership Development
- Management
- Operations Management
- Outsourcing
- P&L Management
- P&L Responsibility
- Performance Management
- Process Improvement
- Program Management
- Project Management
- Project Planning
- Relationship Management
- Service Delivery
- Strategic Planning
- Strategic Thinking
- Strategy
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Training
- Vendor Management
- Voice of the Customer Analysis
- Workforce Management
- Omni
- Shared Services
- Expenses
- Vendors
- Sales
- Community
- Net
- Seats
- Sales Operations
- Producers
- Workforce Planning
- Operating Expenses
- System Upgrades
- Finance
- Performance Issues
- Job Satisfaction
- Operational Efficiency
- Truck
- Temporary Placement
- Cross Functional Team Leadership
- Process Implementation
- 250k
- Voice of the Customer
- Revenue
- Long Range Planning
- Calls
- Short
- Identifies
- Key Performance Indicators
- Bowling
- Routing
- Itt
- Monitors
- Budget Analysis
- Human Resources
- Daily Operations
- Transitional
- Profit
- Ash
- Forecasting
- System
- Objection Handling
- Business Services
- Call Routing
- Speech Analytics
- Process Analysis
- Performers
- Organizational Restructuring
- Supervision
- Walker
- Strategies
- Budgeting
- Sales Conversion
- Budget Management
- Strategic Leadership
- Contract Negotiation
- Hands on Leadership
- Surveying
- Business Management
- Scheduling
- Streamlining
- Reporting
- Roll
- Analysis
- Overflow
- Combination
- P&l
- Verizon
- Channel Strategy
- Csat
- Shareholders
- The Environment
- Accountability
- Quality Assurance
- Operations
- Time Management
- Executive Leadership
- Technical Support
- Data Driven Testing
- Flows
- Delivers
- Employee Turnover
- Seat
- Vendor Relationship Management
- Performance Improvement
- Staff Retention
- Call Quality
- Responsibility
- Internal Audit
- Cables
- Boost
- Flexible Scheduling
- Green Belt
- Bonus
- Margin Improvement
- Net Promoter Score
- Addressing
- Agents
- Interest Rates
- Compensation Planning
- Invoicing
- Budgets
- Culture
- Optimization
- Balanced Scorecard
- Wireless
- MIS
- Expense Management
- Recruiting
Troy Walker Summary
- Troy Walker, based in Cincinnati, OH, US, is currently a Regional Director Project Management at Charter Communications. Troy Walker brings experience from previous roles at Charter Communications and ITT Technical Institute. Troy Walker holds a MBA in Business @ University of Tennessee, Knoxville. With a robust skill set that includes Account Management, BPO, Business Development, Business Process Improvement, CRM and more. Troy Walker has 2 emails and 4 mobile phone numbers on RocketReach.
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