NICE Support Analyst Operations @ (January 2017 - August 2017)
Operations - Call Recording Administrator, Verint (Witness) and Nice Perform Platforms @ (November 1996 - June 2016)
Quality Assurance Analyst II @ (November 1996 - June 2016)
Troy Stuart Skills
Administration
Banking
Business Analysis
Coaching
Credit
Credit Risk
Customer Relationship Management (CRM)
Customer Service
Data Analysis
Experience with benefits administration systems or reporting tools
Experience with healthcare-related workflows and benefit logic
Experienced with enterprise QA tools and Tracking platforms like JIRA
Financial Analysis
Knowledge of QA standards and practices in a regulated environment
Loans
Mentoring
Microsoft Excel
Mortgage Lending
NICE Call Recording
Project Management
Project Planning
Quality Assurance
Quality Management
Query Writing
Retail Banking
Risk Management
Strategic Planning
Strong understanding of self-funded health plans and benefits administration
Talent Management
Team Building
User Acceptance Testing
Troy Stuart Summary
Troy Stuart, based in Phoenix, AZ, US, is currently a Quality Assurance Supervisor at McKesson. Troy Stuart brings experience from previous roles at American Express and Chase. With a robust skill set that includes Administration, Banking, Business Analysis, Coaching, Credit and more. Troy Stuart has 2 emails and 1 mobile phone numbers on RocketReach.
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