Troy Pound Email & Phone Number
Regional Service Desk Lead NA @ GKN Aerospace
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Troy Pound Location
- Wagener, SC, US
Troy Pound Work
- Regional Service Desk Lead NA @ (April 2024 - Present)
- Shop floor support analyst III Service desk Team Lead @ (January 2023 - Present)
- Service Desk Analyst @ (August 2022 - January 2023)
- Information Technology Project Coordinator @ (May 2022 - August 2022)
- Information Technology Project Coordinator @ (May 2022 - August 2022)
- IT Helpdesk and Data Entry Supervisor @ (November 2018 - March 2022)
- Data Entry Specialist and IT Support @ (November 2018 - September 2020)
- IT Support Manager @ (June 2017 - June 2018)
- Service Desk Technician @ (November 2016 - May 2017)
- IS Processor @ (July 2013 - November 2016)
- Signage Installer @ Metro Morris Signs (November 2004 - January 2005)
- PC Repair and Consultant @ Comm Technologies (January 2002 - March 2004)
- Production Inspector @ Glassmaster Monofilament Inc (January 2001 - January 2002)
- Customer Service Associate @ Wal-mart (January 2000 - January 2001)
- Assistant Manager @ (January 1998 - January 2000)
- Delivery Driver @ (January 1997 - January 1998)
- Radioman @ (January 1995 - January 1997)
Troy Pound Education
- ITT Technical Institute
Online; A.A.S; Bachelor's Degree (Computer Information Systems program; Information Systems Security)
2009-2012 - ITT Technical Institute
Associate of Arts and Sciences (A.A.S.) (Information Systems Administration)
2009-2012
Troy Pound Skills
- Analytical Skills
- Agile Methodologies
- IT Infrastructure Management
- Infrastructure Management
- Help Desk Support
- Service Desk
- Microsoft Endpoint Configuration Manager
- Document Management
- Technical Documentation
- Remote Access
- Access Lists
- Access Control Management
- Microsoft Office
- Windows 7
- XP
- Customer Service
- Windows
- Troubleshooting
- Computer Hardware
- Computer Repair
- Microsoft Excel
- HTML
- PowerPoint
- Microsoft Word
- Linux
- Access
- Operating Systems
- Software Documentation
- Windows XP
- Networking
- Customer Satisfaction
- Software Installation
- Hardware
- Databases
- Documentation
- Time Management
- Teamwork
- ITIL
- IT Service Management
Troy Pound Summary
- Troy Pound, based in Wagener, SC, US, is currently a Regional Service Desk Lead NA at GKN Aerospace. Troy Pound brings experience from previous roles at GKN Aerospace, TEKsystems, Astraya and Astyra Corporation. Troy Pound holds a 2009 - 2012 Online; A.A.S; Bachelor's Degree in Computer Information Systems program; Information Systems Security @ ITT Technical Institute. With a robust skill set that includes Analytical Skills, Agile Methodologies, IT Infrastructure Management, Infrastructure Management, Help Desk Support and more. Troy Pound has 3 emails and 2 mobile phone numbers on RocketReach.
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