Troy Mchenry Email & Phone Number
Director, VoC Insights and Performance, Customer Experience @ Blue Cross NC
Troy Mchenry's Location
Durham, NC, US
Troy Mchenry's Work
- Director, VoC Insights and Performance, Customer Experience @ Blue Cross NC
- Principal Strategic Advisor, Core Service VOE and VOC Strategy @ Blue Cross NC
- Senior Program Manager, Core Service @ Blue Cross NC
- Lead Program Manager - Service Optimization @ Blue Cross NC
- Senior Business Process Consultant @ Blue Cross NC
- Operations Manager, Workforce Management, Call Quality, and Analytics @ Genworth Financial
- IT Solutions Architect @ Genworth Financial
- IT Solutions Project Manager @ Genworth Financial
- IT Functional Black Belt @ GE Capital
- IT Systems Analyst - Information Management Leadership Program (IMLP) @ GE Capital
Troy Mchenry's Education
- University of Virginia
(Business Administration, Management, Business Administration And Management)
2013 - 2013 (Leadership)
2001 - 2003- Appalachian State University
Bachelors (Business Administration, Information Systems)
1997 - 2001
- Peters Township High School
Troy Mchenry's Skills
- Metrics
- Speech Recognition
- Call Center
- Analysis
- Agile Methodologies
- SDLC
- Vendor Management
- Visio
- Process Improvement
- Insurance
Troy Mchenry's Summary
Troy McHenry, based in Durham, NC, US, is currently a Director, VoC Insights and Performance, Customer Experience at Blue Cross NC, bringing experience from previous roles at Blue Cross NC. Troy McHenry holds a 2013 - 2013 University of Virginia. With a robust skill set that includes Metrics, Speech Recognition, Call Center, Analysis, Agile Methodologies and more, Troy McHenry contributes valuable insights to the industry. Troy McHenry has 4 emails and 1 mobile phone number on RocketReach.
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