Troy Captain Email & Phone Number
Director of Priority Customer Care @ Vistra Corp.
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Troy Captain Location
- Texas, United States
Troy Captain Work
- 2025 -now Director of Priority Customer Care @
- 2021 -2026 Director Customer Operations @
- 2019 -2021 Senior Manager, Operations @
- 2011 -2019 Sr. Manager - Customer Engagement Services @
- 2009 -2011 Manager - Inside Sales @
- 2006 -2009 Call Center Director @
- 1999 -2006 Director, QA and Workforce @
- 1998 -1999 Call Center Manager (OBTM) @ West Corporation | Revenue Generation
Troy Captain Education
- Amberton University 2004
- University of Louisiana at Lafayette
BA
1998
Troy Captain Skills
- Call Center
- Vendor Management
- Process Improvement
- Workforce Management
- Customer Satisfaction
- Team Building
- Customer Service
- Operations Management
- Customer Retention
- Coaching
- Performance Management
- Sales Management
- Team Leadership
- Quality Assurance
- Change Management
- Sales
- Cross-functional Team Leadership
- Customer Experience
- Outsourcing
- Forecasting
- CRM
- Call Centers
- Sales Operations
- Training
- Recruiting
- Project Management
- Salesforce.com
- Management
- Strategy
- B2B
- Leadership
- Strategic Planning
- Analytics
- Program Management
- Project Planning
- Business Process Improvement
- Time Management
- Science
- Vendors
- Corporate Training
- Property Management Systems
- Motivational Speaking
- Cost
- Concerto
- Calls
- Agents
- Blue Pumpkin
- Analyzer
- Customer Acquisition
- Open Communication
- Responsibility
- Production Management
- Workforce
- Cross Functional Team Leadership
- Call Flow
- Evaluation
- Training Programs
- Agreement
- Internal Audit
- Teleservices
- Campaign Management
- Customer Base
- Symposium
- Contact Centers
- Coordinated
- Applications
- EDI
- Attrition
- Fostering
- Customer Interaction
- Order Management
- Utilities
- Strategic Initiatives
- Job Aids
- Contact Center Management
- Results Driven
- Outlook
- Third Party
- Microsoft Office
- Telemarketing
- Home Improvement
- Mergers and Acquisitions
- System
- Data Recording
- Microsoft Excel
- PowerPoint
- Business Services
- Voice
- Measurements
- Occupancy
- Software
- Channel
- BPO
- Research
- Verizon
- Regulations
- Marketing
- Campaigns
- ERP
- Cost Savings
- Ensemble
- Microsoft Word
- SPIN
- Efficiencies
- Communication
- Nortel
- Efficient
- Surveying
- Wrap
- MIS
- Sla
- Telecommunications
- Data Warehousing
- CPOE
- Avaya Technologies
- Centrevu
- Cell
- Microsoft SQL Server
- Incentives
- Loan Servicing
- At&t
- Structured Finance
- Service Centers
- Assurance
- Enterprise Software
- Scheduling
- Profiles
- Schedules
- Stakeholders
- Louisiana
- Net
- Law Enforcement
- Sage
- IVR
Troy Captain Summary
- Troy Captain, based in Texas, United States, is currently a Director of Priority Customer Care at Vistra Corp.. Troy Captain brings experience from previous roles at 4Change Energy, TXU Energy and Safety-Kleen. Troy Captain holds a Amberton University. With a robust skill set that includes Call Center, Vendor Management, Process Improvement, Workforce Management, Customer Satisfaction and more. Troy Captain has 2 emails and 4 mobile phone numbers on RocketReach.
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