Troy Black Email & Phone Number

Healthcare Information Technology Leader at YesCare Corp @ YesCare

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Troy Black Location

Washington, DC, US

Troy Black Work

Healthcare Information Technology Leader at YesCare Corp @ (July 2020 - Present)
Healthcare Program Manager, IT and Operations and Digital Applications | ITSM Digital Member Experience @ (January 2017 - July 2020)
Program Manager, Technical Operations and Support @ (September 2014 - September 2019)
PMO Solutions Director and Senior PMO Manager and Help Desk Team Lead - Contract @ Administrative Office Of The United States Courts (January 2010 - December 2013)
Director ERP Helpdesk Solutions and Senior Project Manager @ (January 2008 - July 2010)
Director of Service Delivery @ International Monetary Fund (January 2005 - December 2007)
Acting Service Delivery Director @ International Monetary Fund (August 2004 - January 2005)
PeopleSoft Production Support Team Lead @ International Monetary Fund (September 2002 - August 2004)
Remote Access Support Team Lead @ International Monetary Fund (September 2002 - August 2004)
Peoplesoft Financials Support Team Group Lead @ International Monetary Fund (April 2002 - September 2002)

Troy Black Education

Pink Elephant
ITIL V3 Intermediate Foundation Certification
2005-2005
Syracuse University
Bachelor of Arts (BA) (Mathematics)
1989-1994

Troy Black Skills

Bash
Python (Programming Language)
ICAM
Multi-factor Authentication
Analytical Skills
Traceability Matrix
Requirements Traceability
Documentation
Cross-functional Team Leadership
Healthcare Information Technology (HIT)
ITIL
PMP
CCNA
IT Service Management
IT Management
Vendor Management
PeopleSoft
BMC Remedy
Incident Management
Project Management
Business Analysis
Change Management
Program Management
Leadership
Troubleshooting
Help Desk Support
Management
Service Desk
Service Delivery
Outsourcing
Technical Support
Disaster Recovery
SharePoint
Security
Networking
IT Operations
Information Technology
Visio
Integration
Business Process
Enterprise Architecture
Active Directory
Software Documentation
System Administration
Data Center
Microsoft Exchange
IT Strategy
System Deployment
SDLC
Governance
Resource Management
Servers
Service Management
Citrix
Knowledge Management
Business Process Improvement
Project Portfolio Management
Requirements Analysis
VMware
Amazon Web Services (AWS)
Application Virtualization
Budgeting
Business Development
Business Process Design
Call Center Development
Data Analysis
Data Center Infrastructure
Data Center Management
Data Center Operations
Global Delivery
Health Information Management
IT Governance
IT Infrastructure Management
IT Project & Program Management
IT Security Operations
IT Transformation
ITIL Process Implementation
ITIL Service Strategy
Incentive Programs
Incentives
Infrastructure
Internal Audits
Internal Controls
Microsoft Azure
Microsoft Products
PMO Development
PMO Services
Performance Management
Process Improvement Analysis
Process Quality Improvement
Product Management
Project Delivery
Project Governance
Project Management Office (PMO)
Service Delivery Management
Service Improvement
ServiceNow
Software Product Management
Software Project Management
Technology Roadmapping
Sla
Team Building
Consulting
Checkpoint
Payments
Program Manager
Ras
Technical Liaison
Mentoring
Analysts
Executive Support
Baselines
Batch Processing
Adherence
Design
General Ledger
Technical Operations
Metrics
Hiring
Keys
Wage
Client Side
Database Management
Ola
Financials
Hdi
RADIUS
Outages
Support
Microsoft Office
Managed Services
Training
Customer Service
Printers
VPN
Remote Access
Operational Support
Payroll
Hardware
OASIS
Ledger
Garnishments
Project Portfolio
Journal Entries
Consultation
Staff Augmentation
ERP
Business Operations
Cost Savings
Operations
Business Case
Conflict
Laptops
Operations and Support
Attrition
Morale
Microsoft Windows
History
Records
HR
Application Security
Lessons
Software
Oracle
Outlook
Parties
C++
Remedy
Software Development
Tax Reporting
Architecture
Recruiting
Internet Recruiting
Temporary Placement
Technical Recruiting
Staffing Services
Applicant Tracking Systems
Contract Recruitment
Benefits Negotiation
Screening
Talent Acquisition
Process Improvement
Screening Resumes
Talent Management
Employee Relations
Cold Calling
Interviews
College Recruiting
Onboarding
Requirements Gathering
Quality Assurance
Sourcing
Human Resources
HRIS
Temporary Staffing
CRM
Executive Search
Resume Writing
Business Intelligence
Building Relationships
Employee Engagement
Employee Benefits

Troy Black Summary

Troy Black, based in Washington, DC, US, is currently a Healthcare Information Technology Leader at YesCare Corp at YesCare. Troy Black brings experience from previous roles at CareFirst BlueCross BlueShield, Administrative Office Of The United States Courts and State of Delaware. Troy Black holds a 2005 - 2005 ITIL V3 Intermediate Foundation Certification @ Pink Elephant. With a robust skill set that includes Bash, Python (Programming Language), ICAM, Multi-factor Authentication, Analytical Skills and more. Troy Black has 2 emails and 3 mobile phone numbers on RocketReach.