Trish Roberts Email & Phone Number
Director - Customer Experience @ Ipsos New Zealand
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Trish Roberts Location
- Melbourne, VIC, AU
Trish Roberts Work
- Director - Customer Experience @ Ipsos New Zealand (June 2022 - Present)
- Voice of the Customer Programme Manager @ (April 2019 - May 2022)
- Voice of the Client Manager @ (January 2018 - February 2019)
- Senior Analyst - Customer Experience Development @ (November 2014 - January 2018)
- Quality Analyst @ (August 2011 - June 2014)
Trish Roberts Education
- University of Waikato
Bachelor of Management ( International Business)
2007-2014 - University of Waikato
Graduate Diploma ( Strategic Management)
2007-2014
Trish Roberts Skills
- Banking
- Business Analysis
- Business Process Mapping
- Analytics
- Quality Assurance
- Project Management
- Quality Center
- Relationship Management
- Business Transformation
- Business Requirements
- Customer Satisfaction
- Team Leadership
- Lean Transformation
- Requirements Gathering
- Stakeholder Management
- Leadership
- NPS
- Complaint Management
- Customer Retention
- Customer Engagement
- Customer post-survey analysis
- Root Cause Analysis
- Problem Solving
- Presentation Skills
- Coaching and development
- Stakeholder Engagement
- Voice of the Customer Analysis
- Customer Experience
- Change Management
- Business Process Improvement
- Call Centers
- Sharepoint 2013
- Financial Services
- Pensions
- Personal Investing
- Asset Management
- Agile Project Management
- Net Promoter Score
- Customer Post Survey Analysis
- Microsoft Excel
- Customer Post Survey
- Voice of the Customer
- Management
Trish Roberts Summary
- Trish Roberts, based in Melbourne, VIC, AU, is currently a Director - Customer Experience at Ipsos New Zealand. Trish Roberts brings experience from previous roles at New Zealand Post, Fidelity International and Westpac New Zealand Limited. Trish Roberts holds a 2007 - 2014 Bachelor of Management in International Business @ University of Waikato. With a robust skill set that includes Banking, Business Analysis, Business Process Mapping, Analytics, Quality Assurance and more. Trish Roberts has 1 emails and 1 mobile phone numbers on RocketReach.
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