Triangle International Information

"We are a mid-size property management and real-estate investment company located in Chicago. We have grown exponentially over the past year and our staff was in need of some customer service training. We felt the best possible customer service experience would be from a concierge expert like Katharine and we were not disappointed! We elected to have Katharine come and do a one-day workshop with our entire staff. Katharine not only provided us with real applicable advice on how to provide the best possible customer service experience, even in the most stressful situations, but also inspired our staff to really embrace what it means to be a concierge. Our staff has since gone out of their way to be kind, polite, approachable and proactive when dealing with our customers. Katharine also inspired us as a company to continue the conversation through regularly scheduled all-staff meetings dedicated to customer service related topics. We've also hired a full-time concierge dedicated to facilitating communication with customers to ensure we continue to provide the best possible experience with our company! We are thankful to Katharine for helping us improve our business and our customers' experience with us!"