Triad Services Information

Triad Services is a consulting firm founded in 1996 by Pierre Marc Jasmin and Jean-Luc Rochon. The firm specializes in customer contact centers feasibility studies, operational procedures, cost analysis and technology. Since it's debut, Triad Services has completed over 120 mandates amongst 50 corporations in the following fields : insurance, finance, technology, telecommunications, public services, distribution and outsourcing. Between themselves the 6 consultants and 2 technicians working for Triad Services combine more than 50 years of experience in the customer contact center industry. They have perfected skills and a knowledge level almost unrivalled in their field. Furthermore, Triad Services develops tools and guides improving customer contact management. With it's expert resources and knowledge base, the team behind Triad Services is able to complete any call center related project. Triad Services provides expertise in : Benchmark and market studies Feasibility and implementation studies Strategic planning and support in launching a multi-channel contact center Call center audit and appraisal at an operational level Restructuring of performance-management operation procedure Supplier selection and support in the implantation of new technology Optimization of recruiting, training and coaching Implementation of management and performance measurement Quality assurance programs