Treiber Dermatology Associates Information

Our confirmation phone calls are made during early evening hours, when most patients are likely to be at home to receive and respond to these calls. Patients can respond to voice prompts to confirm, cancel, or leave a message for our staff. In case of an answering machine, a message is left for the patient to call our office to confirm or cancel the appointment. We do ask our patients to call back and leave a message with a staff member or on our voice mail after hours to finalize the confirmation to reserve their appointment time. This system has worked for us to minimize the disappointment of missed appointments, delayed treatment, and rescheduling difficulties. PHONE CALLS: Our office handles a huge volume of phone calls each day. Our staff answers questions about appointments and procedures for new and established patients, obtains new patient information and updates old information. They make and receive calls to confirm, cancel, and reschedule appointments. They forward messages to our office manager, to our billing/insurance specialist, and to our assistant staff regarding patient inquiries, pharmacy prescription renewals, and lab results. In addition, our doctors receive calls from patients, family members, pathologists, and physician colleagues throughout the day. Clearly, the doctors cannot take each phone call during patient office hours. We have an excellent voice-mail system in place to handle messages. Our doctors and staff make every effort to return calls by the end of the office session. We request that patients leave accurate contact information (e.g. time, phone number) so they are available for return phone calls during or at the end of office hours. If the problem is urgent or requires prompt attention, the patient should communicate that to the staff member or office manager directly, so the doctors can be informed. We make every effort to accommodate urgent problems as promptly as possible. EMERGENCY CARE: True dermatologic emergencies are fortunately extremely rare. Most skin conditions can be treated during normal office hours. Our doctors are available by cell phone to handle urgent questions or problems that require attention outside of our routine office sessions. In true emergencies, patients are advised to go to the nearest emergency room or to see their primary care physician for stabilization and treatment. INSURANCE: Drs.