Travis Gibbons Email & Phone Number
Manager Customer Support @ PointClickCare
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Travis Gibbons Location
- Canada
Travis Gibbons Work
- Manager Customer Support @ (September 2023 - Present)
- Customer Service Support Manager @ PointClickCare Technologies (September 2023 - Present)
- Business Analyst @ (February 2020 - September 2023)
- Application Analyst @ Health Sciences North (February 2020 - September 2023)
- Director, Customer Success @ (February 2019 - February 2020)
- Senior Manager, Technical Support @ (January 2018 - February 2020)
- Director Customer Support @ (February 2019 - November 2019)
- Senior Technical Support Manager @ (January 2018 - February 2019)
- Manager, Customer Support @ (May 2017 - December 2017)
- Customer Service Support Manager @ (May 2017 - December 2017)
- Service Project Manager @ (March 2017 - May 2017)
- Senior Manager, End User and Partner Support @ (September 2016 - May 2017)
- Manager, End User and Partner Support @ (March 2015 - May 2017)
- End User Support Manager @ (August 2011 - March 2017)
- Manager, Service Desk, Customer Support @ (August 2011 - May 2015)
- Project Coordinator @ (February 2011 - August 2011)
- User Engagement Support Specialist @ (October 2009 - February 2011)
- User Support Specialist @ (October 2009 - February 2011)
- Project Specialist @ (January 2008 - January 2011)
- Senior Service and Support Representative @ (July 2008 - October 2009)
- Senior Support Representative @ (July 2008 - October 2009)
- Supervisor, Senior Service and Support Technician @ (October 2007 - July 2008)
- Senior Support Specialist, Service Desk @ DDB Canada (January 2005 - January 2007)
- Helpdesk Supervisor and Coordinator @ Redwood Custom Communications (February 2004 - March 2005)
- Senior Service and Support Analyst @ Trader Media Corporation (August 2002 - February 2004)
- HelpDesk Analyst @ Cotton Ginny (October 2000 - August 2002)
Travis Gibbons Education
- Conestoga College
Business Analysis
2016 - Conestoga College
HDI Support Centre Manager
- Conestoga College
Business Analysis Program
Travis Gibbons Skills
- 3rd Party Integrations
- Active Directory
- Adobe Acrobat
- Analytical Skills
- Apple
- Apple OS
- Application Support Management
- BMC Remedy
- Beta Testing
- Blackberry
- Blackberry Enterprise Server
- Business Analysis
- C-Suite Selling
- Change Management
- Client Prospecting
- Coaching
- Communication
- Coordination Of Projects
- Customer Analysis
- Customer Relationship Management (CRM)
- Customer Satisfaction (CSAT)
- Customer Satisfaction Research
- Customer Service
- Customer Success
- Data Analysis
- Data Collection
- Desire2Learn
- Desktop Support Management
- Disaster Recovery
- Employee Engagement
- Escalation Process
- Exceeding Customer Expectations
- Financial Applications
- Framework Design
- French
- Help Desk Support
- IT Management
- IT Outsourcing
- IT Service Delivery
- IT Service Management
- ITIL
- ITIL Process
- ITIL Service Strategy
- Incident Management
- Key Performance Indicators
- Leadership
- Management
- Mentoring New Hires
- Microsoft Excel
- Microsoft Office
- Mobile Technology
- Multilingual Communication
- Offshore Outsourcing
- PC & Mac platforms
- Partner Management
- Process Improvement
- Project Delivery
- Project Management
- Reseller Programs
- Salesforce Service Cloud
- Service Delivery
- Service Desk
- Spanish
- Standard Operating Procedure (SOP)
- Strategic Customer Development
- Strategic Partnerships
- Support Management
- Support Services Management
- Sustaining Engineering
- System Administration
- TCP/IP
- Team Building
- Team Facilitation
- Team Leadership
- Team Management
- Tech Career Skills
- Technical Support
- Technology Enhancements
- Telecommunications
- Training Program Development
- Training and Development (HR)
- Troubleshooting
- support
- Level 1
- Cotton
- Leases
- Windows
- Computing
- Trend Analysis
- Students
- Baseball
- Mentoring
- System Configurations
- Lunch
- Event Management
- Staff Scheduling
- Point of Sale
- Customer Support
- Travel
- Pulse
- Film
- Diagnose
- Calls
- Desktop Computers
- Maintenance and Repair
- Hiring
- Resolve
- Soccer
- Order Tracking
- Liaising
- Fierce Conversations
- Delegation
- Purchase Orders
- Customer Satisfaction
- System
- Staff Management
- Business Services
- Reports
- Norton Ghost
- Corporations
- Testing
- COBOL
- Training
- Trending
- Redwood
- Sla
- Situational Leadership
- Surveying
- Acsp
- Scheduling
- Documentation
- Research
- System Monitoring
- Reporting
- Incident
- Stakeholders
- Analysis
- Hardware
- Career Paths
- Comparisons
- Concepts
- Raising
- Information Technology
- Sports
- Retail
- Hockey
- Configurations
- FIX Protocol
- Evaluations
- Operating Systems
- Pagination
- Cooking
- Universities
- Vast
- Routines
- Further Education
- Triage
- Server Configuration
- Toronto
- Array
- Network Administration
- Timelines
- Apple Products
- Data Logging
- Project
- Software Lifecycle
- House
- Engagement
- Tutorials
- Tape
- Software Development Life Cycle
- Vendor Relationship Management
- Project Support
- Servers
- Media
- Responsibility
- Internal Audit
- Customer Experience
- Policies and Procedures
- Apple Certified
- Ticketing
- Pdp
- Art
- Rotation
- Purchasing
- Efficiencies
- CMDB
- Magazines
- General Public
- Collaborating
- Train New Employees
- Microsoft Exchange
- Blogging
- Testers
- Gold
- Administering
- Guidelines
- Software
- Fostering
- Windows NT
- Image Capture
- Fielding
- Knowledge Base
- Canada
- Network Communications
- Hardware Support
- On Call Support
- Invoicing
- Carbon
- Trading
- Meetings
- Coordinated
- Databases
Travis Gibbons Summary
- Travis Gibbons, based in Canada, is currently a Manager Customer Support at PointClickCare. Travis Gibbons brings experience from previous roles at PointClickCare Technologies, Health Sciences North/Horizon Santé-Nord, Health Sciences North and Cineplex Digital Media. Travis Gibbons holds a Business Analysis @ Conestoga College. With a robust skill set that includes 3rd Party Integrations, Active Directory, Adobe Acrobat, Analytical Skills, Apple and more. Travis Gibbons has 2 emails and 1 mobile phone numbers on RocketReach.
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