Travel Leaders 24 Information

Exclusively for Travel Leaders Network, Travel Leaders 24 was designed to solve one of the most significant issues that effects our industry – after hours service and support. Leveraging our unique experience and history in call servicing, Travel Leaders 24 is able to provide an innovative new approach and solution to after hours servicing, exclusively for the Travel Leaders Group. For over 40 years, we have continued to innovate and develop new and exciting products which have enabled us to enhance our service and support model to our clients. During this time, we've worked in a multitude of segments of the Travel Industry, including extensive work as an Emergency Support Center, where we routinely handled upwards of 30,000 calls per month. The cornerstone of this new approach, is providing a dedicated team of real travel advisors to assist clients, 24/7. We provide a wide array of services, and our unique approach has enabled us to develop advanced concepts which are shifting us into a pro-active environment, versus the traditional reactive one. Travel Leaders 24 also has the ability to leverage a proactive flight monitoring platform, which enables agencies to stay ahead of flight disruptions, and contact the traveler before they need to contact you (or our after hours service). Our real time chat solution provides the perfect compromise of minimized inconvenience, and maximized efficiency by allowing your travelers to connect with a Travel Advisor and communicate in a seamless and secure manner. The Chat Platform is available to your agency during your regular hours, and automatically switches over to be supported by Travel Leaders 24 when you are closed, or have an influx of chat’s and need additional support.