Every day, we help millions of people to make journeys across London: By Tube, bus, tram, car, bike – and more. People don’t associate us with journeys by river, on foot or via the air, but we help with that, too. Getting people to where they need to go has been our business for over 100 years, and it shows. We’re leaders in our field, and no other city’s transport system is quite as recognisable: Red buses, black taxis, Tube trains and roundels have become icons in their own right.
Our main job is to keep the city moving, working and growing but to do that, we have to listen. Constant improvements across the network are fuelled by feedback and comments from customers, as well as work within communities, representative groups, businesses and other London transport stakeholders.
But our progress also depends on technology and data. With the future at our fingertips, we’ve already used it to revolutionise travel payments (think Oyster and contactless payment cards), and improved travel information. Tech and data is essential, not just to our future, but to others’: third parties use our data to power apps and services vital to customer journeys.
So what’s next? As well as continuing to deliver Mayor of London, Sadiq Khan’s strategy and commitments on transport, our programme of capital investments is still one of the largest. We launched the Elizabeth line, we’re modernising services and stations and making travel safer for all.
The integration of Citybus, Northern Ireland Railways and Ulsterbus began in January 1995 when the government announced comprehensive changes to the provision of public transport. The principal objective was to promote the transfer from private car to public transport on a sustainable basis and the co-ordination of bus and rail services.
Among the many measures to be introduced was the new policy of co-ordination between the bus companies, Citybus (now Metro) and Ulsterbus, and the railway company, NI Railways. The aim was to improve services for the public by offering co-ordinated timetables, through-ticketing, feeder buses to railway stations and the joint development of transport facilities.
Since the announcement, a common management structure has been developed, reporting to a single Board.
Translink Divisions
The organisation is now one of Northern Ireland's largest employers with approximately 4,000 employees and a turnover in excess of £168m. Over 80 million passenger journeys are made on Translink services each year. The company is split into:
Operations - Rail & Bus
Marketing
Human Resources
Finance
Infrastructure and Property.
Projects & IT
Translink is the brand name of the integrated public transport operation of Citybus, NI Railways, and Ulsterbus. The three operating companies have retained their legal status.
Translink is also committed to improving the accessibility of its services for all passengers including people with disabilities.
National Express is the UK’s largest scheduled coach operator.
We are headquartered in Birmingham, with locations across the country. Our national network serves hundreds of UK towns and cities. We run round-the-clock services to the UK's major airports and our festival and events services take customers to sporting and music events as well as festivals.
Coaches are essential to a strong and well-connected national transport network and we work hard to grow the coach market to enhance the UK’s transport offer.
Safety is our number one priority. Our fleet has market-leading safety features and we work across our entire business to drive safety improvements. In 2021, we received a five star audit rating from The British Safety Council for the eigth consecutive year.
Coach travel is one of the most environmentally friendly forms of transport. We have continually invested in the cleanest and most efficient vehicles available to us. Every coach we have purchased since 2014 has been Euro VI – the highest emissions standard available. Emissions per coach passenger are much lower than those travelling by car and coaches reduce congestion by using road space more efficiently.
We are accredited by the National Living Wage Foundation for pledging to pay the voluntary, higher real Living Wage across all of our UK businesses.
We are part of the wider Mobico Group which employs 41,000 people worldwide, with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East.
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