Tracy Roy's Location
Woburn, MA, US
Tracy Roy's Work
- Supervisor WFM @ Comcast
- Sr. Analyst, Short Range Forecasting and Analysis @ Comcast
- WFM Analyst @ Mercer
- Workforce Analyst @ On-Line Support, Inc
- Workforce CoordinatorSupervisor @ Lightbridge
Tracy Roy's Education
- Southern New Hampshire University
Master of Business Administration - MBA (Business Administration and Management, Leadership)
2019 - 2022 - Salem State College
B.A (English)
2001 - 2005 - Lynn English High School1994 - 1998
Tracy Roy's Skills
- Workforce Management
- Call Centers
- Contact Centers
- Workforce Planning
- Customer Satisfaction
- Performance Management
- Team Leadership
- Avaya
- Customer Experience
- eWFM
Tracy Roy's Summary
Tracy Roy, based in Woburn, MA, US, is currently a Supervisor WFM at Comcast, bringing experience from previous roles at Comcast Cable, Mercer, On-Line Support, Inc and Lightbridge, Inc. Tracy Roy holds a 2019 - 2022 Master of Business Administration - MBA in Business Administration and Management, Leadership @ Southern New Hampshire University. With a robust skill set that includes Workforce Management, Call Centers, Contact Centers, Workforce Planning, Customer Satisfaction and more, Tracy Roy contributes valuable insights to the industry. Tracy Roy has 1 email on RocketReach.
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