Tracy Romano Email
Customer Success Enabler for SaaS @ contactSPACE
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Tracy Romano Location
- Sydney, NSW, AU
Tracy Romano Work
- 2019 -now Customer Success Enabler for SaaS @
- 2017 -2018 Analyst - Billing and Processes @ Cushman & Wakefield
- 2016 -2017 Contact Centre Specialist and Project Coordinator @ Ivy College
- now Voice Network Manager and Project Coordinator @ Cellarmaster Wines
- now Voice Operations Team Leader and Project Coordinator @
- now Contract Role -> Maternity Leave @
- now Various Contract Roles @
- now Voice and Dealing Systems Manager and Project Coordinator @
- now Project Manager @
- now Voice Operations Manager for the AMP Group @
- now
Tracy Romano Education
- TAFE NSW
(Upgraded to Cert IV Training and Develoopment to current TAE40116)
2022-2022 - TAFE NSW
(Diploma of Training Design and Development (TAE50216))
2021-2022 - Australian College of Applied Psychology
Bachelor of Counselling (Coaching)
2019-2021 - Blue Print Career Development
Facilitator/Trainer (Facilitator Course in Self Awareness and Development Training)
2020-2020 - Institute of Training + Further Education (IT+FE)
(Certificate IV in Training and Assessment)
2016-2016 - The Myers-Briggs Company (formerly CPP Asia Pacific)
Accredited Assessor of Myers Briggs Personality Typology
- TAFE NSW _ South Western Sydney Institute
(Business Management)
- TAFE NSW _ South Western Sydney Institute
- NEC, Interative Intelligence
(PABX/VOIP (numerous system specific courses))
Tracy Romano Skills
- Analysis of business problems/needs
- Cisco Systems Products
- Change Management
- Avaya Communication Manager
- Bt Dealing System
- Vendor Management
- Contact Centers
- Customer Support
- Interactive Intelligence Voip System
- Troubleshooting
- IVR
- IT Strategy
- Telecommunications
- Cisco Technologies
- Telephony
- Call Centers
- Strategic Planning
- Business Analysis
- NICE Call Recording
- Human Resources
- Microsoft Excel
- Nortel Meridian
- Disaster Recovery
- Cisco VoIP
- ITIL
- Business Relationship Management
- Small Business
- Myers Briggs Certified
- Strategy
- NEC
- Infrastructure
- Leadership
- Cisco Call Manager
Tracy Romano Summary
- Tracy Romano, based in Sydney, NSW, AU, is currently a Customer Success Enabler for SaaS at contactSPACE. Tracy Romano brings experience from previous roles at Cushman & Wakefield, Ivy College, Cellarmaster Wines and Macquarie Group. Tracy Romano holds a 2022 - 2022 TAFE NSW. With a robust skill set that includes Analysis of business problems/needs, Cisco Systems Products, Change Management, Avaya Communication Manager, Bt Dealing System and more. Tracy Romano has 1 emails on RocketReach.
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