Tracy Romano Email
Customer Success Enabler for SaaS @ contactSPACE
Sydney, New South Wales, Australia
Tracy Romano's Work
- Customer Success Enabler for SaaS @ contactSPACE
- Analyst - Billing and Processes @ Cushman & Wakefield
- Contact Centre Specialist and Project Coordinator @ Ivy College
- Voice Network Manager and Project Coordinator @ Cellarmasters
- Voice Operations Team Leader and Project Coordinator @ Macquarie Group
- Contract Role -> Maternity Leave @ Telstra
- Various Contract Roles @ Macquarie Group
- Voice and Dealing Systems Manager and Project Coordinator @ Merrill Lynch
- Project Manager @ Commonwealth Bank
- Voice Operations Manager for the AMP Group @ CSC
Tracy Romano's Education
- TAFE NSW
Upgraded to Cert IV Training and Develoopment to current TAE40116
2022 - 2022 - TAFE NSW
Diploma of Training Design and Development (TAE50216)
2021 - 2022 - Australian College of Applied Psychology
Bachelor of Counselling (Coaching)
2019 - 2021
- Blue Print Career Development
Facilitator/Trainer (Facilitator Course in Self Awareness and Development Training)
2020 - 2020 - Institute of Training + Further Education (IT+FE)
Certificate IV in Training and Assessment
2016 - 2016 - The Myers-Briggs Company (formerly CPP Asia Pacific)
Accredited Assessor of Myers Briggs Personality Typology
- TAFE NSW _ South Western Sydney Institute
Business Management
- TAFE NSW _ South Western Sydney Institute
Diploma of Human Resources
- NEC, Interative Intelligence
PABX/VOIP (numerous system specific courses)
Tracy Romano's Skills
- Analysis of business problems/needs
- Cisco Systems Products
- Change Management
- Avaya Communication Manager
- Bt Dealing System
- Vendor Management
- Contact Centers
- Customer Support
- Interactive Intelligence Voip System
- Troubleshooting
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Tracy Romano
Customer Success Enabler for SaaS at contactSPACE
Sydney, New South Wales, Australia3 -
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