2009 -2011 Vice President Customer Care Eastern Division @
2001 -2009 VIce President, Customer Operations @
1999 -2001 Director, Customer Care @
1992 -1996 Manager, Customer Service @
Tracy Pitcher Education
Purdue University
Bachelor of Arts (B.A.)
1987-1991
Stanford University Graduate School of Business 2016
Harvard Business School
CTAM Executive Management Program
2014
The Wharton School 2012
Tracy Pitcher Skills
Call Centers
Customer Retention
Broadband
Training
Vendor Management
Microsoft Word
Telecommunications
Leadership
Team Leadership
Workforce Management
Strategy
Service Delivery
CRM
Microsoft Excel
Negotiation
Customer Service
Program Management
Project Management
Marketing
Customer Experience
Performance Management
Tracy Pitcher Summary
Tracy Pitcher, based in Washington, DC, US, is currently a President and Chief Executive Officer at The WICT Network. Tracy Pitcher brings experience from previous roles at Whitestone Holding, LLC. and Comcast. Tracy Pitcher holds a 1987 - 1991 Bachelor of Arts (B.A.) @ Purdue University. With a robust skill set that includes Call Centers, Customer Retention, Broadband, Training, Vendor Management and more. Tracy Pitcher has 2 emails and 1 mobile phone numbers on RocketReach.
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