Tracy Packer Email
Managing Director, NE London @ Peabody
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Tracy Packer Location
- United Kingdom
Tracy Packer Work
- 2022 -now Managing Director, NE London @
- 2017 -2022 Director Customer Service @
- 2016 -2017 Assistant Director, Customer Service @
- 2010 -2016 Head of Managed Services @
- 2007 -2010 Head of Service Management South @ ntl:Telewest Business
- 2005 -2007 Regional Manager Service Management @
- 2003 -2005 Service Manager Team Leader @
- 2000 -2003 Service Manager @
- 1997 -2000 LAN Management and Professional Services Team Leader @
Tracy Packer Education
- Henley Business School
Master of Business Administration - MBA
2019-2021 - University of Staffordshire
BA (Hons)
1994-1997 - ISEB
ITIL Qualified to Practitioner level
Tracy Packer Skills
- Customer Service
- IT Service Management
- Leadership
- Strategy
- ITIL
- Customer Experience
- Service Improvement
- Service Management
- Service Delivery
- Change Management
- Sla
- Outsourcing
- Stakeholder Management
- Call Centers
- Team Leadership
- Managed Services
- Unified Communications
- Telecommunications
- VoIP
- Problem Management
- IP
- MPLS
- Microsoft Excel
- Contact Centers
- Cultural Change Initiatives
- Public Speaking
- PowerPoint
- Management
- Business Transformation
- Service Level Agreements Sla
- Service Level Agreements
Tracy Packer Summary
- Tracy Packer, based in United Kingdom, is currently a Managing Director, NE London at Peabody. Tracy Packer brings experience from previous roles at Peabody, Family Mosaic, Virgin Media Business and ntl:Telewest Business. Tracy Packer holds a 2019 - 2021 Master of Business Administration - MBA @ Henley Business School. With a robust skill set that includes Customer Service, IT Service Management, Leadership, Strategy, ITIL and more. Tracy Packer has 1 emails on RocketReach.
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