Senior Support Specialist @ (June 2020 - May 2025)
Support Services Specialist @ (June 2020 - May 2025)
Service Representative @ (June 2020 - May 2025)
Senior Client Services Specialist @ (November 2016 - July 2024)
Sales Concierge Specialist @ (October 2015 - November 2016)
Resolution Specialist @ (November 2014 - October 2015)
Customer Service Representative @ (June 2014 - November 2014)
Customer Service Representative @ (January 2012 - May 2014)
Member Services Specialist @ (January 2013 - January 2014)
Tracy Knapp Education
Madison Area Technical College
Business/Office Automation/Technology/Data Entry
2012-2013
Madison Area Technical College
High School Diploma
1998-1998
James Madison Memorial High School
GED (General)
1994-1998
Madison Memorial High School 1994-1998
Tracy Knapp Skills
Accelerated Testing
Access
Attention to Detail
Business Requirements
Call Centers
Claim
Claims Auditing
Claims Handling
Claims Processing
Claims Resolution
Code Coverage
Complaint Management
Contact Center Operations
Contact Centers
Cross-Functional Team Management
Customer Interaction
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Operations
Customer Support
Data Entry
Elder Care
Employee Benefits
Epic Systems
HIPAA
Health Insurance
Insurance
Insurance Claims
Laboratory Information Management System (LIMS)
Leadership
Managed Care
Mentoring New Hires
Microsoft Office
Microsoft Outlook
Operating Systems
Outlook
Phone Etiquette
Process Improvement Training
Relationship Development
Sales
Software Documentation
Telephone Skills
Train New Employees
Training
Tracy Knapp Summary
Tracy Knapp, based in Columbia, SC, US, is currently a Claims Processor II at BlueCross BlueShield of South Carolina. Tracy Knapp brings experience from previous roles at Blue Cross Blue Shield of South Carolina and Exact Sciences. Tracy Knapp holds a 2012 - 2013 Business/Office Automation/Technology/Data Entry @ Madison Area Technical College. With a robust skill set that includes Accelerated Testing, Access, Attention to Detail, Business Requirements, Call Centers and more. Tracy Knapp has 4 emails and 1 mobile phone numbers on RocketReach.
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