2013 -2015 Head of UK Operations and Business Transformation - CPP @
2010 -2013 Associate Director - Operations @
2006 -2010 Senior Manager @ Minster Law
2004 -2006 Senior Contact Centre Manager @ Fusion Outsourcing - part of the BGL Group
Tracy Heeley Education
Marshland High School 1981-1987
Tracy Heeley Skills
Performance Management
Management
Team Management
Stakeholder Management
Business Process Improvement
Change Management
Call Centers
Contact Centers
Outsourcing
Business Strategy
Business Process
Business Planning
Strategy
Start-ups
Sales
CF 29 - approved person
Leadership
Banking
Business Profitability
Business Transformation
Employee Engagement
Cf 29
Insurance Claims
Influence At All Levels
Complaint Management
People Development
Start Ups
Customer Satisfaction
Communication
Contact Center Management
Change Project Management
TCF
Site Closure
Approved Person
Quality Measures
U.K. Financial Services Authority Fsa
Senior Stakeholder Management
Customer Support
Business Case
Remediation
Succession Planning
Project Management
Cost Benefit
Continuous Improvement
Business Performance Management
Performance Improvement
u.k. Financial Services Authority
Tracy Heeley Summary
Tracy Heeley, based in York, GB, is currently a Head of Client Services at cap hpi. Tracy Heeley brings experience from previous roles at Barclays, CPP Group plc and Minster Law Solicitors. Tracy Heeley holds a 1981 - 1987 Marshland High School. With a robust skill set that includes Performance Management, Management, Team Management, Stakeholder Management, Business Process Improvement and more. Tracy Heeley has 1 emails on RocketReach.
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