2009 -2013 Director - Customer Service Operations @
1986 -2009 Director - Collections @
Tracy Hedrick Education
DeVry University's Keller Graduate School of Management-Arizona
Master of Business Administration (MBA) (Human Resources Management)
2004-2007
Arizona State University
Bachelor of Science (B.S.) (Finance)
Tracy Hedrick Skills
Risk Management
Performance Management
Talent Acquisition
Process Improvement
Financial Services
Leadership
Portfolio Management
Vendor Management
Business Analysis
Talent Management
Analytics
Credit Cards
Management
Onboarding
Call Centers
Thought Leadership
Banking
Project Management
Payments
Employee Relations
Employee Engagement
Leadership Development
Call Center
Deferred Compensation
Employee Benefits
Credit
Relationship Management
Succession Planning
Finance
Microsoft Office
Services
Tracy Hedrick Summary
Tracy Hedrick, based in Phoenix, AZ, US, is currently a Senior Vice President, Consumer Banking Operations at Discover Financial Services. Tracy Hedrick brings experience from previous roles at Discover Financial Services. Tracy Hedrick holds a 2004 - 2007 Master of Business Administration (MBA) in Human Resources Management @ DeVry University's Keller Graduate School of Management-Arizona. With a robust skill set that includes Risk Management, Performance Management, Talent Acquisition, Process Improvement, Financial Services and more. Tracy Hedrick has 3 emails on RocketReach.
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