Tracy Hardy Email
Head of Customer Assistance FO for UK and Ireland @ Allianz Partners UK and Ireland
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Tracy Hardy Location
- United Kingdom
Tracy Hardy Work
- 2024 -now Head of Customer Assistance FO for UK and Ireland @
- 2022 -2024 Head Of Customer Experience Hub @
- 2021 -now Leadership Coach @ Hardy Leaders
- 2019 -2021 Head of Customer Operations @
- 2013 -2019 Customer Operations Manager @
- 2008 -2013 Customer Service Team Manager @
- 2008 -2008 Customer Service Specialist @
- 2005 -2008 Insurance Broker @
- 1999 -2004 Customer Service Specialist @
Tracy Hardy Education
- CCMA Ireland
Diploma in Contact Centre Management (Operations Management and Supervision)
2013-2014 - Irish Management Institute
Leadership Development Programme (Operations Management and Supervision)
2010-2010 - The Insurance Institute
Certified Insurance Practitioner (Insurance (Non-Life General Insurance))
2002-2003 - Waterford Institute of Technology
Diploma in Manufacturing Technology (Electrical/Electronics Maintenance and Repair Technology)
1998-1999
Tracy Hardy Skills
- Customer Experience
- Service Delivery
- Coaching & Mentoring
- Leadership Development
- Operations Management
- Change Management
- Project Management
- Business Strategy
- Contact Centers
- Objectives and Key Results (OKRs)
- E-commerce
- Data Analysis
- Workforce Management
- Strategic Planning
- Customer Relationship Management (CRM)
- ITIL
- Outsourcing
- Budgeting
- Recruiting
- Sales
- Microsoft Excel
- Google Suite
- Jira
- Wrike
- Asana
- Microsoft Office
- People Development
- Business Relationship Management
- Customer Service
- People Management
- Stakeholder Management
- Leadership
- Workday
- Zendesk
- NPS
- Third Party Vendor Management
- Offshore Project Management
- General Insurance
- Insurance Law
- Management
Tracy Hardy Summary
- Tracy Hardy, based in United Kingdom, is currently a Head of Customer Assistance FO for UK and Ireland at Allianz Partners UK and Ireland. Tracy Hardy brings experience from previous roles at Allianz Partners UK and Ireland, Hardy Leaders, Edge by Ascential and 123.ie. Tracy Hardy holds a 2013 - 2014 Diploma in Contact Centre Management in Operations Management and Supervision @ CCMA Ireland . With a robust skill set that includes Customer Experience, Service Delivery, Coaching & Mentoring, Leadership Development, Operations Management and more. Tracy Hardy has 1 emails on RocketReach.
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