Director, Implementation Services @ (May 2017 - August 2022)
Director, Implementation Services @ (October 2008 - May 2017)
Service Delivery Manager @ (August 2005 - September 2008)
Implementation Delivery Group Manager @ (January 2002 - July 2005)
Project and People Manager @ (June 1999 - December 2001)
Quality Assurance Manager @ (January 1998 - May 1999)
Quality Assurance Analyst @ (July 1996 - December 1997)
Tracy Gordon Education
USC Marshall School of Business
MBA (Business)
Whittier College
BA (Business)
Tracy Gordon Skills
BPO
Benefits Administration
Business Analysis
Business Development
Business Process
Business Process Improvement
CRM
Call Centers
Change Management
Consulting
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Defined Benefit
Employee Benefits
HRO
Human Resources
Leadership
Management
Management Consulting
Managerial Finance
Outsourcing
PeopleSoft
Performance Management
Process Improvement
Program Management
Project Management
Quality Assurance
Resource Management
SDLC
Service Delivery
Strategy
Talent Management
Vendor Management
Tracy Gordon Summary
Tracy Gordon, based in Mission Viejo, CA, US, is currently a Vice President, Retention Executive at Fidelity Investments. Tracy Gordon brings experience from previous roles at Alight Solutions and Aon Hewitt. Tracy Gordon holds a MBA in Business @ USC Marshall School of Business. With a robust skill set that includes BPO, Benefits Administration, Business Analysis, Business Development, Business Process and more. Tracy Gordon has 2 emails and 3 mobile phone numbers on RocketReach.
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