Tracy Craig Email & Phone Number
ITSM Manager @ TEKsystems
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Tracy Craig Location
- Airdrie, AB, CA
Tracy Craig Work
- ITSM Manager @ (August 2025 - Present)
- Manager, ServiceNow Development @ (August 2023 - September 2024)
- Team Lead, Service Management Process and Governance @ (April 2023 - August 2023)
- Team Lead, Process and Governance @ (February 2021 - April 2023)
- Team Lead, Service Management @ (October 2019 - February 2021)
- IS Sr Change Analyst @ (January 2019 - October 2019)
- IT Service Management Consultant @ (June 2018 - January 2019)
- IT Asset Management Lead @ (April 2017 - February 2018)
- Manager, Service Asset and Configuration Management Process Owner @ (May 2016 - April 2017)
- Manager, Change Management Process Owner @ (March 2015 - May 2016)
- Manager, Service Transition @ (February 2014 - February 2015)
- Change Manager @ (June 2008 - February 2014)
- Systems Support Analyst @ (June 2007 - June 2008)
- Data Warehouse Analyst @ (January 2004 - January 2007)
Tracy Craig Education
- Southern Alberta Institute of Technology (SAIT)
Computer Technology (Information Systems)
2001-2002 - SMART
(ITIL V3)
Tracy Craig Skills
- Requirements Gathering
- Business Analysis
- ITIL
- Business Intelligence
- Requirements Analysis
- IT Service Management
- Change Management
- Enterprise Architecture
- IT Management
- Business Process
- SDLC
- Data Warehousing
- Leading Meetings
- Software Project Management
- Workshop Facilitation
- Release Management
- Integration
- Business Process Improvement
- IT Operations
- Governance
- Project Delivery
- Business Process Design
- Project Portfolio Management
- PMP
- Solution Architecture
- Information Technology
- Vendor Management
- Visio
- PMO
- Training Delivery
- Disaster Recovery
- Stakeholder Engagement
- Team Leadership
- Management
- Process Improvement
- Sales
- Marketing
- Training
- Project Management
- Software Development Life Cycle
Tracy Craig Summary
- Tracy Craig, based in Airdrie, AB, CA, is currently a ITSM Manager at TEKsystems. Tracy Craig brings experience from previous roles at Rogers Communications and Shaw Communications. Tracy Craig holds a 2001 - 2002 Computer Technology in Information Systems @ Southern Alberta Institute of Technology (SAIT). With a robust skill set that includes Requirements Gathering, Business Analysis, ITIL, Business Intelligence, Requirements Analysis and more. Tracy Craig has 3 emails on RocketReach.
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