Principal Content Strategist @ (May 2015 - July 2018)
Lead Content Designer @ (January 2014 - February 2015)
Principal Web Content Strategist @ (April 2011 - October 2013)
Content Strategist @ (January 2006 - April 2011)
Technical Writer @ (October 2000 - June 2005)
Technical Writer @ Visualcommerce (June 1999 - April 2000)
Help Production @ Knowware (January 1996 - January 1999)
Tracy Benson Education
Highline College
AA
1989-1993
University of Washington 1999
Tracy Benson Skills
AI Agents
AI Content Design
Accessibility
Agentic AI Development
Agile Methodologies
Artificial Intelligence (AI)
Artificial Intelligence for Business
CMS
Card Sorting
ChatGPT
Coaching
Communication
Content Design
Content Design Leadership
Content Development
Content Governance
Content Management
Content Management Systems (CMS)
Content Strategy
Content standards
Contextual Inquiry
Conversation Design
Creative Direction
Cross-functional Team Leadership
Cross-team Collaboration
Customer Experience
Data Analysis
Design Leadership
Design Systems
Design Thinking
Document Management
E-commerce
Experience Design
Generative AI
Generative AI Tools
Global content
Help Authoring
Heuristic Evaluation
Human Computer Interaction
Information Architecture
Information Design
Interaction Design
Interface content
Interfaces
Internationalization
Leadership
Localization
Mentoring
Microsoft Copilot
Mobile Design
Online Help
People Management
Persona
Personalization
Product Lifecycle Management
Product messaging
Prompt Engineering
Responsible AI
SEO Copywriting
Stakeholder Management
Strategic Leadership
Systems Thinking
Task Analysis
Team Building
Team Development
Team Management
Technical Communication
Technical Documentation
Technical Writing
Terminology Management
UX Research
Usability
Usability Testing
User Experience
User Experience Design
User Experience Writing
User Interface
User Interface Design
User Research
User Scenarios
User-centered Design
Vibe Coding
Voice and tone
Web Analytics
Web Content
Web Content Management
Web Content Writing
Web Design
Wire Framing
Wireframes
Writing For The Web
Product Launch
Media Analysis
Usability Engineering
Software Documentation
Mobile Applications
User Centered Design
HTML
Software
Photoshop
E Commerce
Cross Functional Team Leadership
Product Lifecycle
Human Computer
Cross Functional Team
Microsoft Office
Tracy Benson Summary
Tracy Benson, based in Campbell, CA, US, is currently a Senior Manager - User Experience Content Design at Sam's Club. Tracy Benson brings experience from previous roles at Sam's Club, Paypal, Symantec and Ebay. Tracy Benson holds a 1989 - 1993 AA @ Highline College . With a robust skill set that includes AI Agents, AI Content Design, Accessibility, Agentic AI Development, Agile Methodologies and more. Tracy Benson has 1 emails on RocketReach.
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