Tracy Beard Email & Phone Number
Director, Member Services @ AAA Washington
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Tracy Beard Location
- Kirkland, WA, US
Tracy Beard Work
- Director, Member Services @ (November 2024 - Present)
- Senior Manager, Call Center Operations @ (March 2022 - November 2024)
- Call Center Manager @ (December 2018 - April 2022)
- Digital Product Specialist @ (May 2018 - December 2018)
- Workforce Manager @ (December 2005 - May 2018)
- Call Center Supervisor @ (April 2000 - December 2005)
- Assistant Manager @ Rogers Video (January 1990 - January 1997)
- Teacher @ Buffalo Trails School Division (September 1993 - June 1995)
Tracy Beard Education
- The Scrum Alliance
Certified Product Owner
2018-2018 - University of Alberta
Education (Social Studies, English)
1987-1991 - Salisbury Composite 1985-1988
Tracy Beard Skills
- Call Center
- Workforce Management
- Process Scheduler
- Customer Experience
- Customer Service
- Call Centers
- Forecasting
- Human Resources
- Team Building
- Management
- Leadership
- Coaching
- Project Management
- Project Planning
- Customer Satisfaction
- Training
- Quality Assurance
- Call Center Development
- Performance Management
- Process Improvement
- Vendor Management
- Customer Retention
- Operations Management
- Employee Relations
- Microsoft Excel
- Team Leadership
- Workforce Planning
- Employee Training
Tracy Beard Summary
- Tracy Beard, based in Kirkland, WA, US, is currently a Director, Member Services at AAA Washington. Tracy Beard brings experience from previous roles at AAA Washington. Tracy Beard holds a 2018 - 2018 Certified Product Owner @ The Scrum Alliance. With a robust skill set that includes Call Center, Workforce Management, Process Scheduler, Customer Experience, Customer Service and more. Tracy Beard has 1 emails and 2 mobile phone numbers on RocketReach.
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