TrackFlo Information

TrackFlo helps brokers turn tracking into a service advantage. AI Automation handles the routine; your team handles the exceptions; and you get the metrics to measure team and benchmark customer service performance. Your tracking operation shouldn't scale linearly with volume. TrackFlo gives your team the clarity to handle more freight with fewer touches—and use AI to automate portions of the tracking process. Only See What Needs Attention. Your TMS buries exceptions in noise. TrackFlo surfaces only the loads that need action—35+ configurable exception types, prioritized and assigned. New hires go independent in a week. Your team handles more freight, faster. Automate the Routine. Own the Exceptions. AI-powered communication across SMS, email, and voice collects check calls, captures PODs, extracts tracking data, and posts updates directly to your TMS. You control the automation level. One customer processes 13,000+ system updates weekly with no manual intervention. Another cut their tracking team from 45 to 20—saving $750K annually—while maintaining service levels. Service Intelligence, Not Just Tracking. Customer scorecards. Carrier performance rankings. Lane analytics. Detention audit with dollar recovery. Give your customers QBR-ready data that proves your service—and find the margin you're leaving on the table. Know Who's Delivering. Shift-level objectives, real-time updates-per-hour tracking, and unmanaged issue ratios. Managers see exactly who's performing—and who needs coaching. Proven in Production. From upstart brokers to billion-dollar operations. 25,000+ updates and 15,000+ automated messages weekly across active customers. This isn't a pilot. See It in Action. Book a free demo → trackflo.tech/book-a-demo